At a Glance
- Tasks: Support the Hostel Manager in delivering an exceptional guest experience and managing daily operations.
- Company: Join YHA, a social enterprise dedicated to enriching lives through hospitality.
- Benefits: Enjoy 10 free hostel stays yearly, staff discounts, and access to well-being support.
- Other info: Inclusive workplace with training and personal growth opportunities.
- Why this job: Be part of a fun team while making a real impact on guests' experiences.
- Qualifications: Experience in hospitality or customer service; team management skills are a plus.
The predicted salary is between 34875 - 34875 £ per year.
YHA Treyarnon Bay are looking for a hands-on and motivated Deputy Manager to support the successful day-to-day running of our hostel. Working closely with the Hostel Manager, you'll help create an exceptional guest experience while ensuring the hostel operates safely, efficiently and commercially. This is a varied and rewarding role where you'll lead by example, support and develop the team, and take responsibility for the operation when needed, helping to drive high standards, strong performance and continuous improvement across the hostel.
Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
What will you be doing as a Deputy Manager? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Delivering an excellent customer experience to all hostel guests.
- Contributing towards the achievement of targets across all aspects of the hostel operation including food and beverage, and responsibility for maximising revenue whilst controlling expenditure.
- Supporting the Hostel Manager by managing a team of employees and occasional volunteers.
- Contributing to the team effort in the day-to-day operation of the hostel, undertaking housekeeping, reception, and food and beverage tasks on a daily basis.
What Skills and Experience do you need to be a Deputy Manager? Our Deputy Managers support the Hostel Managers in managing the hostel team, the operational budget and safeguarding all guests. To provide this service we are looking for candidates who have:
- Experience in hospitality or customer service, including the management and delivery of a quality service
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
- Food safety level 2 and APLH level 2 qualifications (desirable)
- Basic IT skills (ideally Microsoft Office) - able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
- Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
Who are YHA? YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
Deputy Manager in Padstow employer: Youth Hostels Association (England & Wales)
YHA Ilam Hall offers a unique opportunity to work in a stunning Victorian mansion set in the heart of the Peak District, where you can lead a passionate team dedicated to providing exceptional experiences for guests. With a strong focus on employee well-being, YHA provides generous benefits including free hostel stays, discounts, and access to an Employee Assistance Program, all while fostering a supportive and inclusive work culture that prioritises personal growth and development. Join us at YHA, where your contributions will make a meaningful impact on the lives of young people and the community.
Contact Details:
Youth Hostels Association (England & Wales) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Manager in Padstow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Youth Hostels Association (England & Wales). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Youth Hostels Association (England & Wales)
Don't be shy about reaching out to Youth Hostels Association (England & Wales) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Deputy Manager in Padstow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Youth Hostels Association (England & Wales) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Youth Hostels Association (England & Wales)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
