At a Glance
- Tasks: Oversee operations at five vibrant London hostels and ensure guest satisfaction.
- Company: Join YHA, a social enterprise dedicated to enriching lives through unique hostel experiences.
- Benefits: Enjoy 10 free hostel nights per year, discounts, and access to well-being support.
- Other info: Flexible contract with opportunities for personal growth and training.
- Why this job: Experience the energy of multiple locations while developing your hospitality management skills.
- Qualifications: Hospitality or customer service experience; team management skills are a plus.
The predicted salary is between 13.63 - 13.63 £ per hour.
Night Manager London hostels: YHA London Central, YHA London Earls Court, YHA London Lee Valley, YHA London St Paul's and YHA London Thameside
Fixed term, flexible contract - July 2026 to June 2027
Minimum 15 hours per week
£13.63 per hour plus £1.20 per hour Local Living Allowance
Are you looking for a fun and varied job in hospitality management? We're looking for a confident and adaptable Night Duty Manager to oversee operations across five vibrant London locations. This is a unique opportunity for someone who thrives on variety. Instead of being based in a single property, you'll experience the energy and character of multiple sites across the capital - from the buzz of central London to the calmer surroundings of Lee Valley. Every shift brings a new environment, new guests, and a fresh perspective.
This isn't your typical night manager position. You'll enjoy the rare chance to work across a diverse portfolio of locations, gaining broad experience while exploring different sides of London. It's ideal for someone who values independence, variety, and the unique atmosphere that each hostel brings.
As a Night Manager you'll support the Hostel Manager with the day-to-day management of the hostel. You'll create a great place for our teams to work and ensure our guests have a great experience in our hostels.
Why work for YHA? Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There's lots more benefits to working for YHA so please visit our YHA Jobs website to find out more.
What will you be doing as a Night Manager? We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
- Directing and supporting team members
- Resolving difficult situations and emergencies in a professional and efficient manner
- Ensuring the security of the hostel
- Ensuring regular hostel inspections are carried out
- Carrying out cleaning duties
- Preparing for breakfast service
What Skills and Experience do you need to be a Night Manager? Our Night Managers are responsible for ensuring the quality of service is maintained throughout the night, delivering excellent service to all of our guests and giving them a great experience with YHA.
- Experience in hospitality or customer service, including the management and delivery of a quality service
- Experience of managing a team - experience of leading others, providing guidance to members of your team (desirable)
- APLH level 2 qualifications and NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)
- Ability to manage varying pressures, include peaks in workload demands - can prioritise, able to deal with conflicting duties
- Basic IT skills (ideal Microsoft Office) - able to use Microsoft Word, Outlook, Excel
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
- Demonstration of our HEART values - they're part of everything we do, and we look for people who bring them to life in their everyday work
For more information about the role and the skills and experience required, please refer to the job description. At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds.
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Night Manager employer: Youth Hostels Association (England & Wales)
The Youth Hostels Association (England & Wales) is an exceptional employer dedicated to fostering a culture of inclusivity and adventure. As a Trustee, you will not only play a crucial role in shaping the future of the charity but also benefit from opportunities for personal growth and development while working alongside passionate individuals committed to making a difference in the lives of young people. Join us in a vibrant environment that values diverse perspectives and empowers you to contribute meaningfully to our mission.
Contact Details:
Youth Hostels Association (England & Wales) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Night Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Youth Hostels Association (England & Wales). It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Youth Hostels Association (England & Wales)
Don't be shy about reaching out to Youth Hostels Association (England & Wales) directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Night Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Youth Hostels Association (England & Wales) and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Youth Hostels Association (England & Wales)
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
