At a Glance
- Tasks: Manage group sales enquiries and convert leads into bookings while delivering exceptional service.
- Company: Join YHA, a vibrant organisation focused on inclusivity and customer satisfaction.
- Benefits: Enjoy 10 free hostel nights yearly, discounts, and professional development opportunities.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Build relationships and make an impact in a dynamic sales environment.
- Qualifications: Experience in sales or customer service with strong communication skills.
The predicted salary is between 25200 - 25200 £ per year.
Hybrid - Home Working + 2 days per week at Head Office (DE4 3YH)
Fixed term: August 2026 to July 2027
37.5 hours per week
£25,200 per annum
If you enjoy building relationships, uncovering customer needs and converting enquiries into sales, this could be the perfect opportunity. You'll manage group enquiries across phone, email and web channels, guiding customers from their initial enquiry through to booking while delivering outstanding service.
What will you be doing as a Group Sales Advisor?
- Managing inbound group sales enquiries
- Converting leads into bookings and achieving sales targets
- Maximising every sales opportunity through upselling and tailored solutions
- Building strong customer relationships to encourage repeat business
- Following up enquiries to improve conversion rates
- Maintaining accurate customer records and booking information
- Delivering a high-volume, high-quality sales service
What Skills and Experience do you need to be a Group Sales Advisor?
- Proven experience in a sales, telesales, contact centre or customer-facing sales role
- A track record of achieving targets and converting enquiries into sales
- Strong communication and relationship-building skills
- Confident IT user, including Microsoft Office applications
- Ability to work effectively in a fast-paced environment
- Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work
Our current office opening hours are 9am to 5pm, Monday to Friday. We will require flexibility to work as required to cover telephone opening hours, this may include occasional Saturdays and Bank Holidays.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. For more information about how we are creating an inclusive workplace please visit our jobs website.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA’s staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
How do you apply?
Submit your CV and complete the application form. For more information about our recruitment process, visit the jobs website.
If you require reasonable adjustments during the recruitment process, please get in touch by emailing.
All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Sales Advisor Central Sales & Customer Service · National Office · in Matlock employer: Youth Hostels Association (England & Wales)
The Youth Hostels Association (England & Wales) is an exceptional employer dedicated to fostering a culture of inclusivity and adventure. As a Trustee, you will not only play a crucial role in shaping the future of the charity but also benefit from opportunities for personal growth and development while working alongside passionate individuals committed to making a difference in the lives of young people. Join us in a vibrant environment that values diverse perspectives and empowers you to contribute meaningfully to our mission.
Contact Details:
Youth Hostels Association (England & Wales) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Advisor Central Sales & Customer Service · National Office · in Matlock
✨Get Involved in Local Networking Events
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✨Follow Up and Stay Engaged
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We think you need these skills to ace Sales Advisor Central Sales & Customer Service · National Office · in Matlock
Some tips for your application 🫡
Show Off Your Sales Skills:In sales and business development, it's all about proving you can drive results. Make sure your CV highlights any previous experience in hitting targets or boosting sales. Numbers really speak — include any sales figures or goals you've smashed to grab our attention!
Tailor Your Cover Letter to the Role:This is your chance to shine! Talk about why you're excited about the temporary role at Youth Hostels Association (England & Wales) and how your skills can help us thrive. We want to see your motivation and how you can bring value to our team in a short period.
Highlight Your Relationship-Building Skills:Sales is all about connections. In your application, don't forget to mention your ability to build relationships with clients or colleagues. Share any examples where you've successfully nurtured partnerships or handled client objections — these stories can really help us see your potential.
Be Clear About Your Availability:Since this is a temporary position, let us know when you're available to start and how flexible you are with hours. This clarity helps us assess how well you fit into our immediate needs at Youth Hostels Association (England & Wales)!
How to prepare for a job interview at Youth Hostels Association (England & Wales)
✨Know Your Numbers
In sales and business development, being numbers-savvy is crucial. Brush up on key metrics like conversion rates and sales growth percentages that are relevant to the role at Youth Hostels Association (England & Wales). It’s all about showing you can analyse data to drive better decisions.
✨Be Prepared for Role-Play Scenarios
Expect role-play scenarios where you're asked to sell a product or handle objections. It’s a great chance to showcase your communication skills and your approach to overcoming challenges. Practice these with a friend or in front of the mirror – it can really help you feel at ease during the interview!
✨Highlight Flexibility and Adaptability
Since this is a temporary gig, emphasise your adaptability and willingness to jump in quickly. Share examples of how you've successfully adjusted to changes in previous roles or projects. Youth Hostels Association (England & Wales) will want to know you're ready to hit the ground running.
✨Showcase Your Network and Collaborations
Temporary roles often require a strong network. Bring up any partnerships or connections you have that could benefit Youth Hostels Association (England & Wales). Whether it’s past clients or industry contacts, showing you can leverage relationships is a big plus in sales!
