Housekeeping Manager
YHA Ilam Hall, Ilam Hall, Ilam, Ashbourne, Staffordshire, DE6 2AZ
Fixed term, flexible contract - November 2026 to November 2027
Minimum 25 hours per week
£13.63 per hour
Staff accommodation is available at a rate of £74.62 per week
Are you looking for a fun and varied job in hospitality management? YHA Ilam Hall are looking for a Housekeeping Manager to support the Hostel Manager! This Victorian gothic mansion sits in 84 acres of National Trust parkland, with the beauty of Dovedale just on its doorstep. The beautiful youth hostel is full of character and nestled near the quaint village of Ilam.
As a Housekeeping Manager you’ll support the Hostel Manager with the day-to-day management of the hostel. You’ll create a great place for our teams to work and ensure our guests have a great experience in our hostels.
Why work for YHA?
Join our team and enjoy a range of exclusive staff benefits that support your well-being and career growth:
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10 nights free hostel stays per year for you and up to 3 friends or family
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Access to YHA’s staff discount and cash back portal
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Free YHA Membership each year
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Access to support via our Employee Assistance Program
There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.
What will you be doing as a Housekeeping Manager?
We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:
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Leading the team in providing excellent and consistent levels of cleanliness to agreed YHA standards
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Monitor and control expenditure within the housekeeping function
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Cleaning in all areas of the hostel - bedrooms, bathrooms, kitchens and public areas
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Managing linen stock levels and ordering cleaning materials required using YHA suppliers
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Managing the rota to ensure correct levels of staffing in housekeeping
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Supporting with a wide range of customer facing duties across the hostel, delivering an excellent service to all guests and visitors, giving them a great experience of YHA
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Deputising for the Hostel/Deputy Manager, managing the daily hostel operation in their absence
What Skills and Experience do you need to be a Housekeeping Manager?
Our Housekeeping Managers are responsible for the line management of the teams within their own hostels, along with the management of occasional volunteers. They are also responsible for managing the operational budget and the safeguarding of all guests.
To provide this service we are looking for candidates who have:
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Experience in hospitality and hospitality best practice, including the management and delivery of a quality service
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Experience of managing a team – experience of leading others, providing guidance to members of your team
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NVQ Level 3 within Customer Services, Hospitality, Tourism (desirable)
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Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
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Basic IT skills (ideally Microsoft Office) – able to use Microsoft Word, Outlook, Excel
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Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
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Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work
For more information about the role and the skills and experience required, please refer to the job description.
At YHA, we understand the richness of life experiences, and we place just as much importance on lived experiences as we do on skills and knowledge. We provide a robust induction, ongoing training, and opportunities for personal growth. While certain roles may require specific skills, we welcome applicants from all backgrounds. For more information about how we are creating an inclusive workplace please visit our jobs website.
Who are YHA?
YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.
If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.
YHA Job Title: Housekeeping Manager
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Housekeeping Manager employer: Youth Hostels Association (England & Wales)
YHA Ilam Hall offers a unique opportunity to work in a stunning Victorian mansion set in the heart of the Peak District, where you can lead a passionate team dedicated to providing exceptional experiences for guests. With a strong focus on employee well-being, YHA provides generous benefits including free hostel stays, discounts, and access to an Employee Assistance Program, all while fostering a supportive and inclusive work culture that prioritises personal growth and development. Join us at YHA, where your contributions will make a meaningful impact on the lives of young people and the community.
Contact Details:
Youth Hostels Association (England & Wales) Recruitment Team
