At a Glance
- Tasks: Deliver amazing customer service and create a welcoming atmosphere for guests.
- Company: Join YHA Borrowdale, a vibrant hostel in the heart of nature.
- Benefits: Earn £12.71 per hour, enjoy free stays, discounts, and support programmes.
- Other info: Flexible hours, staff accommodation available, and great opportunities for personal growth.
- Why this job: Be part of a team that values hospitality and makes a difference in guests' experiences.
- Qualifications: Customer service experience and teamwork skills are essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
YHA Borrowdale, Longthwaite, Borrowdale, Keswick, Cumbria, CA12 5XE
Seasonal, flexible contract - August to November 2026
Minimum 15 hours per week
£12.71 per hour (applies to all, including those under the age of 21)
Staff accommodation available at a rate of £74.62 per week
Benefits:
- 10 nights free hostel stays per year for you and up to 3 friends or family
- Access to YHA's staff discount and cash back portal
- Free YHA Membership each year
- Access to support via our Employee Assistance Program
Responsibilities:
- Providing great customer service to all customers, members, and guests
- Working on reception, offering insights about the hostel and the local area, ensuring every guest feels informed and welcomed
- Using our systems for efficient guest check ins and check outs, food and beverage sales and service
- Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors
- Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that influences sales
Qualifications & Skills:
- Experience of working face to face with customers
- Experience of working in a team - can help others to achieve a common goal
- Excellent timekeeping, with flexibility to cover different shifts - punctual, can work to deadlines
- Ability to manage varying pressures, including peaks in workload demands - can prioritise, able to deal with conflicting duties
- Knowledge and understanding of the core purpose of YHA - what YHA does and how we do it
- Demonstration of YHA's HEART values - they're part of everything we do, and we look for people who bring them to life in everyday work
PLEASE NOTE: All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
Hospitality Team Member Hospitality Team Member Borrowdale employer: Youth Hostels Association (England & Wales)
The Youth Hostels Association (England & Wales) is an exceptional employer dedicated to fostering a culture of inclusivity and adventure. As a Trustee, you will not only play a crucial role in shaping the future of the charity but also benefit from opportunities for personal growth and development while working alongside passionate individuals committed to making a difference in the lives of young people. Join us in a vibrant environment that values diverse perspectives and empowers you to contribute meaningfully to our mission.
Contact Details:
Youth Hostels Association (England & Wales) Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Team Member Hospitality Team Member Borrowdale
✨Get in Early: Embrace the Seasonal Rush
In hospitality, seasonal hiring can be a bit of a frenzy, so make sure you’re applying early. Keep an eye on when local businesses like cafés and restaurants ramp up for holiday seasons or summer rushes. We can help you stay ahead by tracking application windows—don’t miss out!
✨Join Local Hospitality Groups
Tap into local hospitality communities online or through social media. Groups on Facebook or platforms like MeetUp can be goldmines for seasonal job opportunities. Engage with these communities—join discussions, share your eagerness, and you could snag a gig before it’s even advertised!
✨Show Your Face: Walk-Ins Matter
In hospitality, nothing beats a good ol' walk-in. Visit local establishments and introduce yourself. Bring along a flashy CV and maybe even drop a line about why you’re keen to work there. Sometimes just chatting with the manager can score you an interview on the spot!
✨Use Seasonal Hiring Platforms
Look for platforms that specialise in seasonal positions in the hospitality sector. Websites dedicated to summer jobs or Festival employment can offer unique roles that align with your interests. Don't forget to apply through our website too—companies like Youth Hostels Association (England & Wales) are constantly looking for enthusiastic seasonal workers like you!
We think you need these skills to ace Hospitality Team Member Hospitality Team Member Borrowdale
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service game, your customer service skills are your bread and butter. Make sure your CV highlights any relevant experience you have in restaurants, cafés, or similar environments, emphasizing your ability to handle busy situations and provide excellent service.
Seasonal Availability is Key:Since this is a seasonal role, we're looking for candidates who are flexible with their availability. In your cover letter, mention specific times you’re available during the season and any previous seasonal positions you’ve held. This helps us see you as a perfect fit for this temporary gig!
Culinary Knowledge Can Set You Apart:If you have any culinary certifications or training, be sure to feature them prominently in your application. Knowing your way around a kitchen or having food safety certifications could give you an edge over other candidates when applying for a role at Youth Hostels Association (England & Wales).
Make It Personal:When applying through our website, use your cover letter to share why you’re passionate about working with Youth Hostels Association (England & Wales). Draw on any personal experiences you have in the hospitality scene and how they inspired you to apply for this seasonal role. We love a personal touch!
How to prepare for a job interview at Youth Hostels Association (England & Wales)
✨Know Your Menu Inside Out
With a seasonal role in hospitality-food-service, it’s super important to familiarise yourself with the menu. Be ready to chat about your favourite dishes, special ingredients, and any dietary considerations people might have. This shows you're passionate and prepared to provide excellent service right from the start!
✨Brush Up on Your Customer Service Skills
In hospitality, customer service can make or break the experience. Think of scenarios where you've gone the extra mile for a guest, or how you've handled challenges with a smile. Prepare a few stories that highlight your ability to connect with customers, solve problems, and create a welcoming atmosphere.
✨Flexibility is Key
Seasonal roles often require us to be flexible with our hours and responsibilities. During the interview, be prepared to discuss your availability and willingness to adapt. Highlighting your ability to jump into different roles, whether it’s serving or kitchen support, can really set you apart.
✨Showcase Your Team Spirit
Hospitality thrives on teamwork, especially in busy seasons. Prepare to share experiences where you collaborated with colleagues to create a seamless experience for guests. If you've got any examples where you helped to lift team morale during busy shifts, mention them! It’s all about showing that you can contribute positively to the work environment.
