Hospitality Team Member (Day and Night Shifts) Reception · Castleton Losehill Hall

Hospitality Team Member

YHA Castleton Losehill Hall, Losehill Hall, Squires Lane, Hope Valley S33 8WB

Permanent, flexible contract

25 - 42.5 hours per week

£12.71 per hour (applies to all, including those under the age of 21)

Are you looking for a fun and varied job in hospitality? YHA Castleton Losehill Hall are looking for a Team Member to join their team, you will also be trained in occasional Night shift cover on Reception.

Do you love having your days free to do whatever you wish? Then a career in night time working could be ideal for you. YHA Castleton is going to be staffed 24 hours, 7 days a week so we require a new team to work at the hostel to cover nights, this role will flex between days and nights. As a Hospitality Team Member, you'll play a key role in making our guests' experiences memorable.

Your efforts will be at the core of our mission to provide exceptional hospitality. As a Night Team Member, you'll play a key role in making our guests' experiences memorable. Your efforts will be at the core of our mission to provide exceptional hospitality. This job role is mainly working day/evening reception shifts, with holiday cover for the existing nights reception team.

Why work for YHA?

• 10 nights free hostel stays per year for you and up to 3 friends or family
• Access to YHA’s staff discount and cash back portal
• Free YHA Membership each year
• Access to support via our Employee Assistance Program

There are many more benefits to working for YHA so please visit our YHA Jobs website for more information.

What will you be doing as a Hospitality Team Member?

We are a friendly team and will provide the training required for you to undertake the role. However, there is plenty for you to get stuck into from day one, including:

• Providing great customer service to all our customers, members and guests.
• Working on reception, offering insights about the hostel and the local area. Ensuring every guest feels informed and welcomed.
• Using our systems for efficient guest check-ins and check-outs, food and beverage sales and service.
• Carrying out housekeeping duties, ensuring a comfortable, clean environment for all visitors.
• Assisting in the preparation of food and serving food and drinks with genuine warmth, hospitality, and pride that will influence in more sales.

What Skills and Experience do you need to be a Hospitality Team Member?

Our Hospitality Team Members undertake a wide range of customer facing duties within the hostel, delivering an excellent service to all guests and visitors.

To provide this service to our guests we are looking for the following qualities in our Hospitality Team Members:

• Experience of working face to face with customers
• Experience of working in a team – can help others to achieve a common goal
• Excellent timekeeping, with flexibility to cover different shifts – punctual, can work to deadlines
• Ability to manage varying pressures, include peaks in workload demands – can prioritise, able to deal with conflicting duties
• Knowledge and understanding of the core purpose of YHA – what YHA does and how we do it
• Demonstration of our HEART values – they’re part of everything we do, and we look for people who bring them to life in their everyday work

Who are YHA?

YHA is a social enterprise with a mission to enrich the lives of all, especially young people. YHA does this by providing brilliant hostel stays and experiences that improve physical health, mental wellbeing and life skills.

If you would like to find out more about YHA the charity, the culture, the heritage and so much more please visit our jobs website.

How do you apply?

Submit your CV and complete the application form. For more information about our recruitment process, visit the job website. If you need any assistance, email jobs@yha.org.uk

Once the hiring manager has reviewed your application we will contact shortlisted candidates. We aim to get in touch within a reasonable amount of time after the closing date. You can also check on the progress of your application if you have signed up to Connect – our online candidate portal.

If you require reasonable adjustments during the recruitment process, please get in touch by emailing jobs@yha.org.uk.

PLEASE NOTE All relevant checks are in place to ensure safeguarding and legal requirements of safer recruitment are adhered to. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.