Delivery Operations Manager in City of Westminster

We're here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice. In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.

The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change - scaling and spreading the practices that make a difference. One of the most important things we do is make sure our commissioning and procurement processes run smoothly and efficiently. We manage complex grant agreements and partnerships that support projects designed to create real impact. To do this well, we need accurate data, clear processes and strong coordination across teams and partners. The Delivery Operations Manager role is critical to making that happen.

Reporting to the Senior Grants and Commissioning Manager, you'll be the central point for operational delivery; drafting and managing grant agreements, maintaining data integrity. Your role would be essential to keeping our commissioning and procurement processes running smoothly and efficiently. By ensuring consistency, accuracy and timely communication, you'll help our teams work brilliantly and enable the organisation to deliver funding that makes a real difference.

A detailed list of your key responsibilities on how you'll do this is given below:

• Manage grant agreements and contract administration: Draft, prepare and execute initial grant agreements and subsequent variations, using Adobe e‑Sign where required. Accurately input and maintain all project data in Salesforce, including requirements, financial commitments, payment schedules and supporting documents. Process adjustments to grant commitments, payment schedules and requirements promptly and accurately. Conduct regular data accuracy spot checks in Salesforce to maintain data integrity.
• Coordinate grantees and partners: Onboarding new grantees, evaluators and researchers onto our designated community platform when they are approved by each team. Act as a main point of contact for Programme, Evaluation, Change and Evidence teams to resolve payment approval issues and discrepancies when they come up. Chase external partners for outstanding invoices and ensure timely resolution of payment-related queries.
• Provide directorate-specific support: For the Programme team: Manage the team inbox, allocate new applications to assessors, set up interviews and provide GEM administrative support when required. For the Evaluation team: Maintain an evaluation report tracking system to monitor deadlines and ensure timely submissions. Ensure data archiving is completed and shared with ONS/DfE as required.
• Support process improvements and system integrity: Assist the Senior Grants and Commissioning Manager and Assistant Director of Finance and Operations in implementing improvements to commissioning and procurement processes. Provide backup technical support for Salesforce during periods when the Senior Grants and Commissioning Manager is unavailable or requires assistance. Identify and suggest process enhancements to drive efficiency and consistency across commissioning operations.
• Enable effective communication and reporting: Serve as the main point of contact for initial commissioning and procurement requests when they arise, ensuring streamlined processes and avoiding duplication. Provide timely responses and clear communication to internal teams to improve stakeholder experience. Keep senior leadership informed with forward plans, dashboards and progress updates to support better strategic decisions.

What we’re looking for:

• You’re great at managing multiple things at once to a high standard: you can manage multiple tasks and deadlines without losing sight of accuracy.
• You’re confident with systems and data: you’ve worked with CRM or grant management platforms (ideally Salesforce) and understand the importance of data integrity.
• You like getting things done: you’ve got a track record of making things happen and ensuring tasks are completed on time.
• You’re reliable and take ownership of your responsibilities.
• You’re proactive and solution-focused: when something doesn’t match up, like a payment request or contract detail, you don’t just flag it, you work to resolve it quickly and effectively.
• You’re brilliant at improving and organising things: you enjoy finding ways to make processes better and more efficient.
• You’re a great communicator: you build strong relationships with colleagues and external stakeholders, providing clear guidance and timely responses.
• You thrive in a support role: you like being the person who makes things happen behind the scenes.
• You learn fast and adapt easily: you’re comfortable picking up new systems, processes and ways of working.
• You care about impact and inclusion: you want your work to make a difference in the community and are committed to equality, diversity and inclusion in everything you do.

While it’s not a criteria, we’re especially interested to hear from applicants who have lived experience of youth violence.

Benefits:

• £1,000 professional development budget annually
• 28 days holiday plus Bank Holidays
• Four half days for volunteering activities
• Employee Assistance Programme – 24hr phone line for free confidential support
• Volunteering days – 4 half days per year
• Death in service – 4 times annual salary
• Flexible hours. Core office hours 10am - 4pm
• Financial support including travel and hardship loans
• Employer contributed pension of 5%