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- Tasks: Answer calls, book appointments, and provide a warm welcome to pet owners.
- Company: Join CVS, a leading veterinary services provider passionate about pets.
- Benefits: Competitive salary, generous leave, staff discounts, and mental health support.
- Why this job: Make a difference in the lives of pets and their owners every day.
- Qualifications: Previous receptionist experience is essential; veterinary experience is a bonus.
- Other info: Clear career progression pathway and a supportive team environment.
The predicted salary is between 20000 - 24000 £ per year.
Are you passionate about making pets a priority? Here at CVS, so are we! We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Your Vets Rayleigh.
Location: Greensward House, 12 Brook Road, Rayleigh SS6 7UR
Contract: 1 year fixed term.
Hours: 23 hours. Shift Pattern: 5 hour shifts working across 4 days, shift can be anytime between 7.30am - 9.00pm. 1 in 4 Saturdays 8.30am - 5pm, which would be a paid 8 hour shift with an additional 30 min no paid break.
About the role
Day-to-day duties of the role will include:
- Answering phones and booking appointments
- Responding to queries via phone, in person and email
- Registering new clients
- Completing insurance forms
- Dispensing medications
- Taking payments
- Providing a warm and welcoming experience to our clients arriving at the practice
What we’re looking for in our Veterinary Receptionist
- Previous Receptionist experience is essential, veterinary experience is a plus!
- Resilient with the ability to cope with potentially distressing and emotional situations
- An excellent communicator with strong empathy
- Excellent customer service skills and experience in dealing with members of the public
- A positive attitude and excellent teamwork skills
- Proficiency in Microsoft Office and other database management and operating systems
What we can offer you
- Salary in line with the National Living Wage (as of 1 April 2025)
- Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata)
- Supportive and collaborative team environment
- Staff discount scheme on Veterinary bills and products
- Employee Assistance Programme and access to over 400 Mental Health First-Aiders and lots more!
Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.
CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.
Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK, as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.
To apply for this position, please click the 'Apply Now' button below.
Veterinary Receptionist in Rayleigh employer: YourVets (Rayleigh)
Contact Detail:
YourVets (Rayleigh) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Receptionist in Rayleigh
✨Tip Number 1
Get to know the practice! Before your interview, check out Your Vets Rayleigh's website and social media. Familiarising yourself with their services and values will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your passion for animals and customer service skills more confidently.
✨Tip Number 3
Show your personality! When you meet the team, let your enthusiasm shine through. Being warm and approachable is key in a role like this, so don’t be afraid to show your love for pets!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at CVS and making pets a priority!
We think you need these skills to ace Veterinary Receptionist in Rayleigh
Some tips for your application 🫡
Show Your Passion for Pets: When writing your application, let your love for animals shine through! Mention any relevant experiences or personal stories that highlight your commitment to making pets a priority.
Tailor Your CV: Make sure your CV is tailored to the Veterinary Receptionist role. Highlight your previous receptionist experience and any customer service skills that align with what we’re looking for at CVS.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Your Vets Rayleigh.
How to prepare for a job interview at YourVets (Rayleigh)
✨Know Your Stuff About Pets
Brush up on your knowledge about common pets and their needs. Being able to chat about different breeds, health issues, and general care will show your passion for animals and impress the interviewers.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think of situations where you handled difficult clients or resolved issues effectively, as this role requires strong communication and empathy.
✨Practice Common Interview Questions
Anticipate questions like 'How would you handle a distressed pet owner?' or 'What would you do if you didn’t know the answer to a client’s question?'. Practising your responses will help you feel more confident during the interview.
✨Be Ready to Discuss Teamwork
Since teamwork is crucial in a veterinary practice, be prepared to talk about how you've worked well with others in the past. Share specific examples that highlight your ability to collaborate and support your colleagues.