KEY RESPONSIBILITIES:
- Working alongside Marketplace Manager on the current Amazon locations UK, US, IE, DE and FR.
- Manage Amazon Listings to ensure accurate engaging product information (descriptions, title, imagery, keywords, size guides)
- Resolve search suppressed and inactive listings to improve product parity
- Improve listing visibility through use of the listing quality dashboard
- Raise and manage support cases with the integrator and seller support, following through to resolution.
- Continuously manage and optimise our 6 Amazon Brand Stores
- Create engaging Premium A+ content for all listings on a generic brand level and at product level for best-sellers
- Resolve any customer or listings issues alongside the customer service team/Amazon support team and suggest changes to ways of working to reduce customer issues
- Ensure Account Health is always healthy with no risk of failing any SLA's or deactivation
- Set up promotions and deals in line with the marketing calendar outlined by the Marketplace Manager.
- Stay up to date with Amazon guidelines and policies to ensure we are consistently compliant on the marketplace
- Research competitor activity to make sure we are producing best in class optimised data
- Regularly check the customer journey for our products to ensure best in class customer satisfaction is achieved
- Support all wider marketplace activities and new initiatives to optimise content and increase brand visibility and sales performance when required.
KEY ATTRIBUTES:
- Excellent attention to detail
- Proactive and eager to learn
- Positive, collaborative team player and ability to work independently
- A flexible and supportive team player
- Positive energy and enthusiasm to succeedAbility to adapt to frequent change and a fast-moving retail environment
- Strong problem-solving mindset
- Good communication skills, friendly style
SKILLS AND QUALIFICATIONS:
Requirements:
- At least 1 year experience with Amazon Seller Central 3P
- An understanding of Amazon SEO and listing optimisation
- Excellent English writing and communication skills
- A-Level or equivalent qualification in Business/Marketing
- Intermediate level of Excel is essential (lookups, formulas etc)
- Ability to manage multiple priorities and deadlines
Desirable but not required:
- Knowledge of PPC advertising
- Experience working with large product catalogues and data sets
- Graphic design experience (for A+ and Brand Stores)
- Previous experience working with integrators and facilitators such as Rithum would be advantageous.
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Amazon Marketplaces Assistant employer: Yours
Yours Clothing is an exceptional employer that values its team members and fosters a supportive work culture in Milton Keynes. With a strong emphasis on employee growth, we offer comprehensive training and development opportunities, ensuring that our staff can thrive in their careers while enjoying the dynamic environment of the retail sector. Join us to be part of a company that prioritises both customer satisfaction and employee well-being, making every day at work meaningful and rewarding.
