At a Glance
- Tasks: Lead CRM strategy and optimise customer communications across various channels.
- Company: Yours Clothing, a vibrant brand focused on customer engagement.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Join a supportive team dedicated to innovation and best practices.
- Why this job: Make a real impact on customer loyalty and engagement in a dynamic retail environment.
- Qualifications: Experience in CRM management and strong analytical skills.
The predicted salary is between 47181 - 52413 £ per year.
Yours Clothing is seeking a CRM Manager to lead planning, delivery and optimisation of customer communications across email, SMS, push, website and app channels.
You will use insight, segmentation and a test-and-learn approach to drive engagement, retention and loyalty across all brands.
You will manage lifecycle journeys, analyse results and report insights to trading and marketing teams, while coaching the CRM team and ensuring best practices in data protection and consent.
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CRM Strategy & Loyalty Lead in Cambridge employer: Yours Clothing
Yours Clothing is an exceptional employer that fosters a vibrant and dynamic work culture, perfect for those passionate about fashion and customer service. With a commitment to employee growth, we offer comprehensive training and development opportunities, ensuring our team members thrive in their roles while contributing to our mission of being the leading plus size women's wear retailer in the UK and Europe. Join us in a fast-paced environment where your ideas are valued, and your dedication to customer satisfaction is rewarded.
