At a Glance
- Tasks: Manage insurance claims from start to finish while ensuring a top-notch customer experience.
- Company: Join a growing insurance team in Manchester with a focus on customer service.
- Benefits: Enjoy social events, charity support, volunteer days, and annual salary reviews.
- Other info: Hybrid working available with excellent career development opportunities.
- Why this job: Be the first point of contact for clients and make a real difference in their claims journey.
- Qualifications: Experience in claims handling or insurance administration with strong communication skills.
The predicted salary is between 24500 - 26000 £ per year.
We are seeking a proactive and customer-focused Claims Handler to join a growing insurance team in Manchester. As a Claims Handler, you will be the first point of contact for clients making claims against their policies. This is a pivotal role, responsible for delivering fair, efficient, and professional claims handling while ensuring an excellent customer experience throughout the claims journey. You will manage claims from inception through to resolution, maintaining accurate records, providing timely updates to clients, and supporting wider business functions. This role would suit an organised individual with strong attention to detail, excellent communication skills, and a genuine passion for helping customers.
Salary: £24,500 - £26,000
Location: Manchester, Hybrid working available
Hours: Monday - Friday, 9am - 5pm (Fixed hybrid - Monday & Friday - WFH)
Benefits:
- Social Events
- Charity Support
- Volunteer Days
- Annual Salary Reviews plus even more perks waiting after you pass your probation!
Key Responsibilities
- Manage claims efficiently from receipt through to resolution.
- Maintain accurate claim records and documentation.
- Process instructions and correspondence promptly.
- Prepare reports and ensure all claim activity is fully recorded.
- Act as a key point of contact for clients and stakeholders.
- Respond to telephone and email enquiries professionally.
- Provide regular updates throughout the claims process.
- Work closely with colleagues to ensure excellent service delivery.
- Support audit, compliance, and review activities.
- Maintain accurate records across internal systems.
- Assist with claims reporting and management information.
- Complete relevant training and CPD activities.
- Keep up to date with industry, regulatory, and policy developments.
About You
- Previous experience in claims handling, insurance administration, or a similar insurance-based role.
- Strong written and verbal communication skills with a professional and customer-focused approach.
- Excellent organisational skills with the ability to manage multiple claims and priorities effectively.
- High level of accuracy and attention to detail.
- Proficient in Microsoft Office, particularly Word, Outlook and Excel.
- Knowledge of insurance policy wordings, claims processes and terminology.
- Understanding of FCA regulations and compliance requirements.
- Experience using case management or database systems.
- Knowledge of Legal Expenses Insurance (LEI), ATE/BTE claims, or litigation funding would be advantageous.
- A proactive approach with strong problem-solving skills and a willingness to learn and develop.
Claims Handler in Urmston employer: YourRecruit
Join a dynamic insurance team in Manchester as a Claims Handler, where your proactive approach and customer focus will be valued. Enjoy a supportive work culture that prioritises employee growth through regular training and development opportunities, alongside benefits like social events and volunteer days. With a hybrid working model and a commitment to maintaining a positive work-life balance, this role offers a rewarding environment for those passionate about helping customers navigate their claims journey.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Urmston
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common claims handling scenarios. Think about how you would manage a tricky claim or deal with an unhappy client. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can keep you fresh in the interviewer's mind and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit.
✨Tip Number 4
Check out our website for the latest job openings! Applying directly through us not only gives you a better chance but also keeps you in the loop about any upcoming opportunities in the claims handling world.
We think you need these skills to ace Claims Handler in Urmston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your previous experience in claims handling or insurance administration, and don’t forget to showcase your strong communication skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for helping customers and how you can contribute to our team. Be sure to mention any relevant experience and why you’re excited about this opportunity with us.
Showcase Your Organisational Skills:As a Claims Handler, being organised is key. In your application, give examples of how you've managed multiple tasks or claims efficiently in the past. This will show us that you can handle the demands of the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at YourRecruit
✨Know Your Claims Inside Out
Make sure you brush up on your knowledge of claims processes and insurance terminology. Being able to discuss specific claims scenarios or regulations will show that you're not just familiar with the basics, but that you’re genuinely interested in the role.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you’ve gone above and beyond for a customer. This could be a time when you resolved a complex issue or provided exceptional service. Highlighting these moments will demonstrate your proactive and customer-focused approach.
✨Organise Your Thoughts
Since this role requires excellent organisational skills, practice articulating how you manage multiple claims and priorities. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easier for the interviewer to follow your thought process.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the claims team faces. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into whether the role is the right fit for you.
