At a Glance
- Tasks: Handle customer complaints and ensure fair resolutions in a fast-paced environment.
- Company: Join a leading global financial services organisation in Redhill.
- Benefits: Earn £15.66 per hour with hybrid working options and valuable experience.
- Other info: Temporary role with potential for growth in a dynamic, supportive team.
- Why this job: Make a difference by resolving customer issues and enhancing their experience.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 30000 - 32000 € per year.
We are recruiting for multiple Customer Service / Complaints Handlers for a leading global financial services organisation in Redhill. This is a fast-paced, regulated environment where you will manage customer complaints from receipt through to resolution, ensuring fair, accurate, and compliant outcomes.
Key Responsibilities:
- Handling customer complaints via phone and written communication.
- Investigating issues and identifying resolutions.
- Writing clear, professional responses.
- Liaising with internal teams and third parties.
- Maintaining accurate case records and meeting service standards.
What We are Looking For:
- Previous customer service or complaints experience.
- Strong communication and problem-solving skills.
- Ability to manage high workloads in a busy environment.
- Organised, proactive, and detail-focused approach.
Initial office-based training, followed by hybrid working. Excellent opportunity to gain experience within a well-established global business.
Customer Service / Complaints Handlers - TEMP in Surrey employer: YourRecruit
Join a leading global financial services organisation in Redhill, where you will thrive in a dynamic and supportive work culture that prioritises employee growth and development. With competitive pay and the opportunity for hybrid working after initial training, this role offers a meaningful chance to enhance your customer service skills while contributing to a reputable company known for its commitment to fair and compliant outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Complaints Handlers - TEMP in Surrey
✨Tip Number 1
Get to know the company! Research their values and recent news. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since you'll be handling customer complaints, it’s crucial to articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with potential scenarios.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Service / Complaints Handlers - TEMP in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service or complaints experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Keep it professional but let your personality come through – we love a bit of flair!
Be Clear and Concise:When writing your application, clarity is key. We appreciate straightforward communication, so make sure your responses are easy to read and get straight to the point. No fluff, just the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super simple – just a few clicks and you’re done!
How to prepare for a job interview at YourRecruit
✨Know the Company Inside Out
Before your interview, take some time to research the financial services organisation. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Think about specific customer complaints you've handled in the past. Be ready to discuss how you resolved them, what steps you took, and the outcomes. This will demonstrate your problem-solving skills and ability to manage high workloads in a busy environment.
✨Practice Clear Communication
Since you'll be handling complaints via phone and written communication, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as organised and proactive.
✨Showcase Your Attention to Detail
In this role, maintaining accurate case records is crucial. During the interview, highlight any experiences where your attention to detail made a difference. This could be anything from ensuring compliance in previous roles to managing documentation effectively.
