At a Glance
- Tasks: Handle customer complaints and deliver fair outcomes with a focus on service excellence.
- Company: Established financial services organisation with a strong reputation.
- Benefits: Competitive hourly rate, hybrid working after 12 weeks, and supportive team environment.
- Other info: Temporary role with potential for career growth in a dynamic sector.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 32500 - 35000 € per year.
An established organisation within the financial services sector is seeking multiple Customer Relations Advisors to join their busy Customer Service team on a temporary basis. This is a varied role focused on complaint handling and delivering fair customer outcomes.
Salary: 15.66 per hour
Location: Redhill, Surrey / Office-based for the first 12 weeks, then hybrid working
Hours: Monday to Friday, 9:00am 5:00pm
Start date: 1st June (subject to vetting) up to 6 months
In this position, you will be responsible for investigating customer complaints received via written correspondence or escalated internally, ensuring appropriate and timely resolutions. This will involve working closely with internal teams and external parties, as well as reviewing evidence such as call recordings.
Key responsibilities:- Delivering a high standard of customer service to individuals raising complaints
- Investigating and identifying the root cause of complaints
- Managing and responding to telephone and written complaints professionally and within set timeframes
- Drafting clear, fair, and compliant written responses
- Liaising with internal departments and third parties to gather relevant information
- Ensuring complaints are handled in line with regulatory requirements and treated fairly, accurately, and transparently
Customer Relations Advisor x 4 TEMP in Surrey employer: YourRecruit
Join a dynamic and supportive team within the financial services sector, where your role as a Customer Relations Advisor will be pivotal in ensuring fair outcomes for our customers. With a focus on employee growth and a hybrid working model after the initial training period, we offer a collaborative work culture that values your contributions and promotes professional development. Located in Redhill, Surrey, you will benefit from a vibrant community and a company committed to excellence in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Advisor x 4 TEMP in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the lookout for a Customer Relations Advisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your complaint handling skills and be ready to discuss how you've delivered fair customer outcomes in the past. We want you to shine, so practice common interview questions and think of examples that showcase your abilities.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications all in one place!
We think you need these skills to ace Customer Relations Advisor x 4 TEMP in Surrey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer service and complaint handling. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Be Clear and Concise:When drafting your written responses, clarity is key! We appreciate straightforward language that gets to the point. Avoid jargon and keep your sentences short to ensure your message is easily understood.
Show Your Problem-Solving Skills:In your application, give examples of how you've successfully resolved complaints in the past. We love to see candidates who can think critically and act fairly to deliver positive outcomes for customers.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at YourRecruit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Relations Advisor. Familiarise yourself with complaint handling processes and the importance of delivering fair customer outcomes. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully handled complaints or resolved conflicts in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will not only showcase your skills but also give the interviewer a clear picture of how you approach challenges.
✨Brush Up on Regulatory Knowledge
Since this role involves ensuring compliance with regulatory requirements, it’s crucial to have a basic understanding of relevant regulations in the financial services sector. Research common regulations related to customer service and complaints handling, so you can confidently discuss them during your interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of complaints you might handle, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
