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For Companies At a Glance
- Tasks: Provide hands-on support for bespoke applications and shape system improvements.
- Company: Niche player in the insurance sector with a collaborative IT team.
- Benefits: Competitive salary, hybrid working, private medical insurance, and professional development support.
- Why this job: Make a real impact by solving business problems and enhancing critical applications.
- Qualifications: Experience in application support and strong analytical skills required.
- Other info: Dynamic environment with opportunities for career growth and continuous improvement.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about solving real business problems and working with bespoke, business-critical applications? We are recruiting on behalf of a niche player in the insurance sector who are seeking an Application Support Analyst to join their IT team. This is a hands-on role where your input will directly influence the evolution of their systems and processes.
What you’ll do:
- Providing first- and second-line support for bespoke applications
- Logging, triaging, and resolving support tickets
- Analysing issues across applications, data, and workflows
- Producing clear, structured development tickets and functional specifications
- Collaborating with business users, developers, and external partners
- Supporting UAT testing and post-release validation
- Contributing to continuous improvement of systems and processes
What our client is looking for:
Essential:
- Experience in application support, systems analysis, or similar roles
- Strong analytical and problem-solving skills
- Experience supporting bespoke or custom-built applications
- Ability to write clear, structured tickets and specifications
- Confident communicator with technical and non-technical stakeholders
- Ability to manage multiple priorities in a live support environment
Desirable:
- Salesforce experience (support, processes, or integrations)
- Insurance sector experience (underwriting, claims, or policy administration)
- Familiarity with ticketing tools and databases
- Experience with external developers or Agile environments
Personal attributes:
- Detail-oriented and methodical
- Curious about end-to-end system functionality
- Takes ownership of issues from start to finish
- Calm, professional, and user-focused
Why join:
- Salary of £35,000 - £45,000
- Monday–Friday 9am-5pm
- Hybrid working after probation: in-office Tuesday–Thursday (Guildford) and remote Monday & Friday
- Benefits including private medical insurance, free parking locally, pension, group life cover, and a salary sacrifice electric vehicle scheme
- Support for professional qualifications and annual salary reviews
- Friendly, modern offices in central Guildford
If you are ready to combine hands-on application support with shaping system improvements in a collaborative and dynamic environment, we want to hear from you!
Application Support Analyst in Surrey employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Surrey
✨Tip Number 1
Network like a pro! Reach out to people in the insurance sector or those already working as Application Support Analysts. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your analytical and problem-solving abilities during interviews. Use real-life examples from your experience to highlight how you've tackled similar challenges.
✨Tip Number 3
Be proactive! If you find a company you're keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest in potential roles. It shows initiative and enthusiasm!
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for technical questions or scenario-based problems. Practise explaining your thought process clearly, as communication is key when dealing with both technical and non-technical stakeholders.
We think you need these skills to ace Application Support Analyst in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with bespoke applications and any relevant skills that match the job description. We want to see how you can solve real business problems!
Show Off Your Problem-Solving Skills: In your application, don’t shy away from showcasing your analytical and problem-solving abilities. Give examples of how you've tackled issues in previous roles, especially in application support. We love a good story about overcoming challenges!
Be Clear and Structured: When writing your application, keep it clear and structured. Just like you’d produce development tickets, make sure your application is easy to read and understand. This will show us that you can communicate effectively with both technical and non-technical stakeholders.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. Make sure to send your CV in Word format as requested, and remember, we’re excited to hear how you can contribute to our team!
How to prepare for a job interview at YourRecruit
✨Know Your Applications
Before the interview, make sure you have a solid understanding of the bespoke applications you'll be supporting. Research their functionalities and common issues users face. This will not only show your enthusiasm but also help you answer questions more effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved application issues. Be ready to discuss your analytical approach and how you triaged support tickets. This will demonstrate your capability to handle real business problems.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to communicate with both technical and non-technical stakeholders, so being able to articulate your thoughts clearly is crucial. Consider doing mock interviews with friends to refine this skill.
✨Emphasise Continuous Improvement
Be prepared to discuss how you've contributed to system improvements in previous roles. Highlight your curiosity about end-to-end system functionality and your proactive approach to enhancing processes. This aligns perfectly with the role's focus on evolving applications.
