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- Tasks: Provide friendly support and resolve IT issues for customers.
- Company: A growing Managed Service Provider in Redhill that values personality and potential.
- Benefits: Competitive salary, funded training, 22 days holiday, and team socials.
- Other info: Clear progression routes and a chance to grow into a skilled IT professional.
- Why this job: Kickstart your tech career with hands-on learning and a supportive team.
- Qualifications: Customer-focused experience and a passion for technology.
The predicted salary is between 27000 - 32000 £ per year.
Kickstart Your Tech Career with a Team That Values You — Not Just Your CV! Do you bring great communication, a curious mind, and a positive 'can-do' attitude? If so, you could be the perfect fit to join a growing Managed Service Provider (MSP) based in Redhill — where personality, potential, and enthusiasm count just as much as technical know-how. Our client's team is made up of friendly, down-to-earth individuals from all kinds of backgrounds — from hospitality and public service to music and retail. What unites them is a shared drive to help others, a willingness to learn, and the energy to build rewarding IT careers. They'll teach you the tech — you just bring the spark (and a little knowledge!).
Salary: £27,000 - £32,000 (dependent on experience)
Location: Redhill, Surrey (own transport essential)
Why Join?
- Clear routes for progression within a growing MSP
- Funded training and professional development (including CompTIA certification)
- 22 days holiday, rising to 25 with service
- Performance-based bonus scheme
- Company laptop and regular team socials
What You'll Do
- Act as the first point of contact for customer queries — providing friendly, reassuring, and efficient support.
- Log, track, and resolve IT issues in the service management platform.
- Learn hands‑on across a wide range of technologies, including Microsoft 365, Windows, and networking.
- Liaise with the wider technical team to find solutions that delight customers.
- Play a key role in maintaining an excellent customer experience at every touchpoint.
Who You Are
- You enjoy solving problems and helping people.
- You're confident communicating with customers by phone and email.
- You're organised, proactive, and willing to learn.
- You have previous experience in a customer-focused role.
- A passion for everything IT - You see technology as something to explore and grow with — not something to be intimidated by.
The Opportunity: This is the perfect launchpad for someone looking to build a career, not just take another job. Expect a steep but rewarding learning curve, a supportive team behind you, and the chance to grow from support technician to skilled IT professional — with recognised training to back you up. Ready to grow your career in tech — starting with who you are today? Apply now and take your first step into the world of IT!
YourRecruit Ltd does not discriminate on the grounds of age, race, gender, or disability and complies with all relevant UK legislation.
1St Line Support Technician in Surrey employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1St Line Support Technician in Surrey
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. Building connections can lead to job opportunities that aren't even advertised yet!
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with friends or family. This will help you feel more confident and ready to tackle any query that comes your way.
✨Tip Number 3
Show off your enthusiasm for tech! When you get the chance to chat with potential employers, share your passion for IT and any personal projects you've worked on. It’s all about that spark and curiosity that makes you stand out!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who take the initiative. Plus, it gives us a chance to see your personality shine through in your application process.
We think you need these skills to ace 1St Line Support Technician in Surrey
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t just list your skills; let your personality shine through in your application. Share a bit about your journey and what makes you tick — we love a good story!
Tailor Your Application: Make sure to customise your application for the 1st Line Support Technician role. Highlight your customer service experience and any tech knowledge you have. We’re looking for that spark, so show us why you’re the perfect fit!
Be Clear and Concise: Keep it simple! Use clear language and avoid jargon. We appreciate straightforward communication, so make sure your application is easy to read and gets straight to the point.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at YourRecruit
✨Show Your Personality
This role values personality just as much as technical skills, so don’t be afraid to let your true self shine through. Share your experiences and how they’ve shaped your approach to problem-solving and customer service.
✨Demonstrate Your Curiosity
Since the company is looking for someone with a curious mind, prepare to discuss how you’ve explored technology in the past. Bring up any personal projects or learning experiences that showcase your enthusiasm for IT.
✨Prepare for Customer Scenarios
Think about common customer support scenarios you might face and how you would handle them. Practising responses to potential questions can help you feel more confident and ready to impress during the interview.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about the team culture, training opportunities, or what success looks like in this position to demonstrate your eagerness to grow.