Service Administrator

Are you an experienced Service Administrator with a background in a technical service, maintenance or engineering environment? Do you enjoy coordinating engineers, keeping operations organised and ensuring customers receive an excellent level of service? We are recruiting on behalf of an established specialist services business looking for an experienced Service Administrator to join their small, close-knit team. This is an important position within the operations department, supporting the smooth day-to-day delivery of planned and reactive works. You will work closely with engineers, customers and internal departments, ensuring jobs are correctly scheduled, resources are allocated effectively and work is completed within agreed timescales. The business is looking for someone who can bring experience, confidence and initiative to the role, becoming a key point of contact for both customers and colleagues. You will also act as a point of escalation for more complex customer queries or operational issues, knowing when to take ownership and when to involve a more senior member of the team. 💰 Salary & Benefits * £30,000 - £35,000 (depending on experience) * 23 days holiday + Bank Holidays * Office closed over Christmas (1–2 days taken from annual leave) * Free parking available on nearby residential roads 📍 Location & Hours * Wallington * Monday to Friday, 9:00am – 5:00pm The Role As Service Administrator, your responsibilities will include: * Coordinating and scheduling planned preventative maintenance (PPM) and reactive maintenance works. * Allocating work orders to directly employed engineers and external contractors, ensuring resources are used effectively. * Monitoring daily workloads and engineer availability to support the smooth delivery of jobs. * Liaising with customers, engineers and operational teams, keeping everyone updated on job progress and completion. * Monitoring planned and reactive works to ensure agreed service levels and KPIs are achieved. * Logging, updating and closing work orders on the company's operating systems. * Handling customer queries and taking ownership of issues, acting as a point of escalation where required. * Maintaining accurate records, paperwork and documentation in line with contract, audit and compliance requirements. * Providing general administrative support to the wider operations team. About You To be considered, you will ideally have: * Previous experience in a similar Service Administrator, Service Coordinator or Operations Administrator position. * Essential experience within a technical service, engineering, specialist maintenance or similar environment. * Experience coordinating engineers, scheduling work and managing planned and reactive maintenance jobs. * Excellent organisational skills, with the ability to manage competing priorities and work to deadlines. * Confidence communicating with customers, engineers and colleagues at all levels. * A proactive approach to problem-solving, with the confidence to take ownership of queries and escalate issues appropriately. * Good attention to detail and strong IT skills. Above all, you will be someone who enjoys being part of a small team, is comfortable working in a busy operational environment and takes pride in delivering a reliable, professional service. For your information: *Interested? Please send your CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) ***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee. Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search