At a Glance
- Tasks: Handle customer complaints and ensure fair resolutions in a fast-paced environment.
- Company: Join a leading global financial services organisation in Redhill.
- Benefits: Earn £15.66 per hour with flexible hybrid working options.
- Other info: Temporary role with potential for growth in a dynamic team.
- Why this job: Gain valuable experience while making a difference in customer service.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 30000 - 32000 € per year.
We are recruiting for multiple Customer Service / Complaints Handlers for a leading global financial services organisation in Redhill. This is a fast-paced, regulated environment where you'll manage customer complaints from receipt through to resolution, ensuring fair, accurate, and compliant outcomes.
Location: Redhill
Pay: £15.66 per hour
Schedule: Mon-Fri, 9am-5pm
Type: Temporary (up to 6 months)
Start Date: TBC
Key Responsibilities:
- Handling customer complaints via phone and written communication.
- Investigating issues and identifying resolutions.
- Writing clear, professional responses.
- Liaising with internal teams and third parties.
- Maintaining accurate case records and meeting service standards.
Qualifications:
- Previous customer service or complaints experience.
- Strong communication and problem-solving skills.
- Ability to manage high workloads in a busy environment.
- Organised, proactive and detail-focused approach.
Initial office-based training, followed by hybrid working. Excellent opportunity to gain experience within a well-established global business.
Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship). YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
Customer Service / Complaints Handlers - TEMP in Reigate employer: YourRecruit
Join a leading global financial services organisation in Redhill, where we prioritise a supportive work culture and employee development. As a Customer Service / Complaints Handler, you'll benefit from competitive pay, a structured training programme, and the flexibility of hybrid working, all while contributing to a company that values fairness and compliance in customer interactions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Complaints Handlers - TEMP in Reigate
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your approach and show them you're a perfect fit for their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer complaints, being able to articulate your thoughts clearly is key. Try role-playing with a friend or family member to boost your confidence.
✨Tip Number 3
Be proactive during the interview! Prepare questions that show your interest in the role and the company. This not only demonstrates your enthusiasm but also helps you assess if it's the right fit for you.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace Customer Service / Complaints Handlers - TEMP in Reigate
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in customer service and complaints handling. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Be Clear and Professional:When writing your application, keep it clear and professional. Use straightforward language and make sure your responses are well-structured. Remember, we’re looking for someone who can communicate effectively, just like you would in the role!
Showcase Problem-Solving Skills:Don’t forget to mention any specific examples where you've successfully resolved customer complaints or issues. We love seeing how you tackle challenges, so share those stories that demonstrate your problem-solving abilities!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at YourRecruit
✨Know the Company Inside Out
Before your interview, take some time to research the financial services organisation. Understand their values, mission, and recent news. This will not only help you answer questions more effectively but also show that you're genuinely interested in the role.
✨Prepare for Common Scenarios
Think about common customer complaints and how you would handle them. Be ready to discuss specific examples from your past experience where you've successfully resolved issues. This will demonstrate your problem-solving skills and ability to work under pressure.
✨Practice Clear Communication
Since you'll be handling complaints via phone and written communication, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to refine your responses and ensure you come across as confident and composed.
✨Show Your Organised Side
In a fast-paced environment, being organised is key. Be prepared to discuss how you manage your workload and keep track of multiple cases. Sharing specific tools or methods you use to stay organised can impress the interviewer and highlight your proactive approach.
