At a Glance
- Tasks: Handle customer complaints and ensure fair resolutions in a fast-paced environment.
- Company: Leading global financial services organisation based in Redhill.
- Benefits: Earn £15.66 per hour with hybrid working options and valuable experience.
- Other info: Temporary role with potential for career growth in a well-established company.
- Why this job: Join a dynamic team and develop your problem-solving skills while making a difference.
- Qualifications: Previous customer service experience and strong communication skills required.
The predicted salary is between 30000 - 32000 € per year.
We are recruiting for multiple Customer Service / Complaints Handlers for a leading global financial services organisation in Redhill. This is a fast-paced, regulated environment where you’ll manage customer complaints from receipt through to resolution, ensuring fair, accurate, and compliant outcomes.
Key Responsibilities:
- Handling customer complaints via phone and written communication.
- Investigating issues and identifying resolutions.
- Writing clear, professional responses.
- Liaising with internal teams and third parties.
- Maintaining accurate case records and meeting service standards.
What We are Looking For:
- Previous customer service or complaints experience.
- Strong communication and problem-solving skills.
- Ability to manage high workloads in a busy environment.
- Organised, proactive, and detail-focused approach.
Initial office-based training, followed by hybrid working. Excellent opportunity to gain experience within a well-established global business.
Customer Service / Complaints Handlers - TEMP in Redhill employer: YourRecruit
Join a leading global financial services organisation in Redhill, where you will thrive in a dynamic and supportive work environment. With a focus on employee growth, we offer excellent training opportunities and a hybrid working model that promotes work-life balance. Enjoy competitive pay and the chance to make a meaningful impact by resolving customer complaints in a fast-paced, regulated setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service / Complaints Handlers - TEMP in Redhill
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from candidates who are excited about joining our team!
We think you need these skills to ace Customer Service / Complaints Handlers - TEMP in Redhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and complaints handling experience. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Be sure to mention your problem-solving skills and how you handle high workloads in busy environments.
Follow the Application Instructions:We’ve made it easy for you! Remember to send your CV in Word format only, as specified. Following instructions shows us that you pay attention to detail, which is super important in this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it makes the process smoother for both of us!
How to prepare for a job interview at YourRecruit
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service / Complaints Handler. Familiarise yourself with common customer complaints in the financial services sector and think about how you would handle them. This will show that you're proactive and ready to tackle the challenges of the job.
✨Practice Makes Perfect
Rehearse your answers to common interview questions, especially those related to customer service and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experiences clearly and effectively during the interview.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, be prepared to demonstrate your verbal and written skills. You might be asked to respond to a mock complaint or explain how you would communicate with a frustrated customer. Keep your tone professional and empathetic, showing that you can handle difficult situations with grace.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company culture aligns with your values.
