At a Glance
- Tasks: Be the go-to person for customers, handling queries and driving sales.
- Company: Join a friendly, close-knit team in a dynamic environment.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive workplace.
- Other info: Great opportunity for career growth and personal development.
- Why this job: Build relationships and make an impact while growing your sales skills.
- Qualifications: Strong customer service skills and experience in telesales or account management.
We are recruiting on behalf of our client for a Customer Service / Key Account Sales Advisor to join their friendly, close-knit team.
This role offers the perfect mix of customer service, telesales, and account management, making it an excellent opportunity for someone who enjoys building relationships and driving sales.
Salary: £27,000 Hours: Monday – Friday, 9:00am – 5:30pm (½ hour lunch) with some flexibility to be discussed
The Role
You will act as the first point of contact for customers, ensuring a smooth and efficient service while maximising sales opportunities.
Alongside handling day-to-day enquiries, you will be responsible for managing your own portfolio of key accounts covering multiple practices, some with regular purchasing needs and others requiring more proactive contact.
Key responsibilities include
- Handling customer queries with professionalism and patience, including delivery issues, order errors, and stock availability.
- Processing orders quickly and accurately.
- Building rapport with customers and promoting additional products through upselling and link-selling.
- Managing a portfolio of client accounts, ensuring each practice is contacted regularly with updates on promotions and special offers.
- Working to grow sales across your accounts on a quarterly basis, with a focus on targeted product campaigns.
- Carrying out administration tasks such as processing emailed orders and maintaining accurate account records.
- Collaborating closely with a small, supportive team while confidently managing your own workload.
About You
Our client is looking for someone who has
- Strong customer service and telephone skills with a calm, professional approach.
- Experience in telesales, account management, or a similar customer-facing role.
- Confidence in upselling, link-selling, and building lasting client relationships.
- Excellent organisational skills, with the ability to manage diaries, accounts, and admin tasks efficiently.
- A proactive, team-focused attitude and the ability to work independently.
If you are a motivated customer service professional with a talent for relationship-building and sales, we would love to hear from you.
For your information: *Interested?
Please send your CV in as a Word format only **Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship) ***Not for you but you know someone suitable?
Take advantage of the Your Recruit paid referral fee
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application.
Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion.
Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
Your Recruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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Customer Service Advisor in Redhill employer: YourRecruit
At YourRecruit, we pride ourselves on being an exceptional employer that values innovation and collaboration within the educational sector. Our supportive work culture fosters professional growth, offering ample opportunities for development while making a meaningful impact in Further Education. Located in a vibrant community, we provide competitive benefits and a commitment to continuous improvement, ensuring our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Redhill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at YourRecruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like YourRecruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Redhill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to YourRecruit:Your cover letter is your chance to shine! Tell us why you want to work at YourRecruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at YourRecruit!
How to prepare for a job interview at YourRecruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
