At a Glance
- Tasks: Provide top-notch customer service and handle enquiries in a fast-paced environment.
- Company: Reputable organisation based in Redhill with a supportive culture.
- Benefits: Earn £13.50 - £15.50 per hour with Monday to Friday hours.
- Other info: Multiple vacancies available for a temporary contract starting soon.
- Why this job: Gain valuable experience while helping customers and working in a dynamic team.
- Qualifications: Previous customer service or admin experience and strong communication skills.
Looking for your next temporary opportunity? We're recruiting for multiple Customer Service Administrator positions with a well-established organisation based in Redhill. If you enjoy helping customers, staying organised and working in a fast-paced environment, we'd love to hear from you!
Location: Redhill, Surrey
Pay: £13.50 - £15.50 per hour
Contract: Temporary | September/October Start | Approx. 6 Months
Working Hours: Monday - Friday | 9:00am - 5:00pm
What you'll be doing:
- Providing excellent customer service via phone, email and written correspondence.
- Handling customer enquiries and resolving issues efficiently and professionally.
- Liaising with internal departments and third parties and provide updates.
- Processing administrative tasks and maintaining accurate customer records.
- Updating internal systems with detailed notes and case information.
- Supporting the wider team with general administration duties.
- Ensuring all work is completed in line with service standards and deadlines.
About you:
- Has previous customer service and/or administration experience.
- Is confident communicating with customers over the phone and via email.
- Has excellent written and verbal communication skills.
- Is organised, proactive and has great attention to detail.
- Enjoys problem-solving and finding solutions.
- Can manage a busy workload while remaining calm and professional.
- Is confident using Microsoft Office and learning new systems.
What's in it for you?
- Competitive hourly pay of £13.50 - £15.50 per hour
- Monday to Friday working hours (9am-5pm)
- Friendly and supportive working environment
- Great experience with a reputable organisation
- Multiple vacancies available
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation. To stay safe in your job search we recommend that you visit JobsAware, a non-profit, joint industry and law enforcement organisation working to combat job scams. Visit the JobsAware website for information on common scams and to get free, expert advice for a safer job search.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - TEMP in Redhill
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like YourRecruit.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like YourRecruit. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service Administrator - TEMP in Redhill
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to YourRecruit.
How to prepare for a job interview at YourRecruit
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in YourRecruit's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services YourRecruit offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
