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- Tasks: Handle customer complaints and deliver fair outcomes in a dynamic team.
- Company: Established financial services organisation with a focus on customer satisfaction.
- Benefits: Competitive pay at £15.66 per hour, Monday to Friday hours.
- Other info: Temporary role with potential for growth in a supportive environment.
- Why this job: Make a real difference by resolving customer issues and enhancing their experience.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 15 - 16 £ per hour.
An established organisation within the financial services sector is seeking multiple Customer Relations Advisors to join their busy Customer Service team on a temporary basis. This is a varied role focused on complaint handling and delivering fair customer outcomes.
Salary: £15.66 per hour
Location: Redhill, Surrey
Hours: Monday to Friday, 9:00am – 5:00pm
Start date: 1st June (subject to vetting) up to 6 months
In this position, you will be responsible for investigating customer complaints received via written correspondence or escalated internally, ensuring appropriate and timely resolutions. This will involve working closely with internal teams and external parties, as well as reviewing evidence such as call recordings.
Key responsibilities:- Delivering a high standard of customer service to individuals raising complaints
- Investigating and identifying the root cause of complaints
- Managing and responding to telephone and written complaints professionally and within set timeframes
- Drafting clear, fair, and compliant written responses
- Liaising with internal departments and third parties to gather relevant information
- Ensuring complaints are handled in line with regulatory requirements and treated fairly, accurately, and transparently
- Previous experience in a customer service role within an office environment
- Proven experience handling complaints
- Strong interpersonal and communication skills, both written and verbal
- Ability to manage workloads under pressure and meet deadlines
- Well organised with strong planning and prioritisation skills
- Good level of IT literacy and numeracy
- A positive, adaptable, and proactive approach
- Knowledge of complaint handling procedures within financial services (desirable)
- Familiarity with relevant regulations and industry guidelines (desirable)
- Experience using internal systems and case management tools (desirable)
Customer Relations Advisor x 4 TEMP in Redhill employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor x 4 TEMP in Redhill
✨Tip Number 1
Network like a pro! Reach out to your connections in the financial services sector and let them know you're on the hunt for a Customer Relations Advisor role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your complaint handling skills and be ready to discuss how you've resolved issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and show off your problem-solving prowess.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’ve got all the latest roles listed, and applying directly can sometimes give you an edge. Plus, it shows you’re genuinely interested in joining our team.
✨Tip Number 4
Follow up after your interviews! A quick thank-you email can go a long way in making you memorable. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’d be a great fit for their Customer Service team.
We think you need these skills to ace Customer Relations Advisor x 4 TEMP in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and complaint handling. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Relations Advisor role. Keep it professional but let your personality come through – we love a bit of flair!
Follow the Application Instructions: We’ve made it easy for you! Remember to send your CV in Word format as specified. Following instructions shows us you can pay attention to detail, which is super important in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s quick and straightforward!
How to prepare for a job interview at YourRecruit
✨Know Your Stuff
Before the interview, make sure you understand the basics of complaint handling and customer service within the financial sector. Brush up on relevant regulations and guidelines, as this will show your potential employer that you're serious about the role.
✨Practice Makes Perfect
Think about common interview questions related to customer service and complaint resolution. Practise your responses, focusing on how you've successfully handled complaints in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Showcase Your Skills
During the interview, highlight your strong interpersonal and communication skills. Be ready to discuss specific examples where you've managed workloads under pressure or met tight deadlines, as these are crucial for the role.
✨Ask Smart Questions
Prepare a few thoughtful questions to ask at the end of the interview. This could be about the team dynamics, the tools they use for case management, or how they measure success in customer relations. It shows you're engaged and genuinely interested in the position.