At a Glance
- Tasks: Provide 2nd Line IT support and troubleshoot complex technical issues.
- Company: Join a supportive IT team in a modern environment.
- Benefits: Enjoy free parking, generous leave, gym membership, and excellent training.
- Other info: Great opportunities for professional development and working with diverse technologies.
- Why this job: Elevate your IT career while making a real impact on technology projects.
- Qualifications: Experience in 2nd Line IT support and strong Microsoft 365 skills required.
Salary: £34,950.44 per annum
Location: Redhill, with some travel to South Croydon
Hours: Monday to Friday, 8:45am – 5:00pm
Benefits: Free parking, generous annual leave, gym membership, pension, excellent training, childcare vouchers and more.
DBS: Ideally, you'll hold a DBS on the Update Service. If not, a DBS check will be required before starting.
We're looking for an experienced 2nd Line IT Support Technician to join a busy and supportive IT team. This is a fantastic opportunity for someone who enjoys troubleshooting, working with people and getting involved in both day-to-day support and wider IT projects.
You'll be working across a modern IT environment, supporting Microsoft 365, Intune, Active Directory, Entra ID and wider infrastructure, while providing excellent technical support to staff and students.
The Role:
As the 2nd Line escalation point, you'll take ownership of more complex technical issues and work closely with the wider IT team.
Key responsibilities will include:
- Providing 2nd Line support and resolving escalated technical issues.
- Supporting Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
- Managing devices using Microsoft Intune and Autopilot.
- Supporting Active Directory, Entra ID and Group Policy.
- Troubleshooting Windows, hardware, software and networking issues.
- Supporting servers, switches, wireless networks and firewalls.
- Installing and configuring laptops, desktops and mobile devices.
- Supporting classroom and AV technology.
- Maintaining strong IT security, including patching, MFA and endpoint protection.
- Keeping technical documentation and ticketing systems up to date.
- Getting involved in IT projects, upgrades, cloud migrations and cybersecurity improvements.
About You:
We're looking for someone who is technically confident, proactive and genuinely enjoys helping people.
You'll ideally have:
- Previous 2nd Line IT Support experience.
- Strong Microsoft 365 and Intune experience.
- Good knowledge of Active Directory, Entra ID and Group Policy.
- Experience with Windows 10/11 and Windows Server.
- Good understanding of TCP/IP, DNS and DHCP.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
- The ability to work independently while also being a strong team player.
- A proactive approach and the confidence to take ownership of issues.
Experience with Autopilot, MDM, SCCM, JAMF, Veeam, VMware/Hyper-V or education-based MIS systems would be advantageous, as would relevant Microsoft, CompTIA or Cisco qualifications.
Why join?
This is a great opportunity to join a supportive team where you'll have access to excellent training and professional development, work with a varied range of technologies and play an important role in keeping the organisation's IT environment running smoothly.
Apply today to find out more!
2nd Line IT Support Technician in Redhill employer: YourRecruit
At YourRecruit, we pride ourselves on being an exceptional employer that values innovation and collaboration within the educational sector. Our supportive work culture fosters professional growth, offering ample opportunities for development while making a meaningful impact in Further Education. Located in a vibrant community, we provide competitive benefits and a commitment to continuous improvement, ensuring our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line IT Support Technician in Redhill
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what YourRecruit values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges YourRecruit might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at YourRecruit!
✨Direct Apply to YourRecruit
Let's not forget to apply directly through the YourRecruit website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line IT Support Technician in Redhill
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at YourRecruit.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at YourRecruit. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at YourRecruit
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
