At a Glance
- Tasks: Handle customer enquiries and schedule appointments for housing repairs.
- Company: Join a supportive Housing Services team in a dynamic environment.
- Benefits: Earn £13.50 per hour with hybrid working options after training.
- Other info: Temporary contract with potential for future opportunities.
- Why this job: Make a difference by helping people with their housing needs.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 13.5 - 13.5 £ per hour.
An experienced and customer-focused Temporary Call Handler/Appointment Scheduler is required to support a busy Housing Services – Building Maintenance team. The successful candidate will be responsible for handling repair and maintenance enquiries, accurately logging requests, scheduling appointments, and coordinating works efficiently. This role requires excellent communication skills, strong organisation, and the ability to work effectively in a fast-paced environment.
Location: Oxted area / Hybrid working (after the first 3-4 weeks)
Salary: £13.50 per hour
Duration: 4 – 6 Month Temporary Contract
Hours: Monday to Friday, 37 hours per week – 8.30am – 4.30pm/9am-5pm (rota)
Key Responsibilities
- Handling inbound repair and maintenance enquiries.
- Logging and triaging repair requests accurately.
- Scheduling appointments and managing work diaries.
- Liaising with operatives and contractors.
- Monitoring job progress and providing updates.
- Maintaining accurate records using internal systems.
Skills & Experience
- Previous customer service or contact centre experience.
- Scheduling or coordination experience.
- Strong communication and organisational skills.
- Ability to manage difficult or vulnerable customers.
- Knowledge of housing repairs desirable.
- Experience using MRI (Orchard) desirable.
Call Handler in Oxted employer: YourRecruit
At YourRecruit, we pride ourselves on being an exceptional employer that values innovation and collaboration within the educational sector. Our supportive work culture fosters professional growth, offering ample opportunities for development while making a meaningful impact in Further Education. Located in a vibrant community, we provide competitive benefits and a commitment to continuous improvement, ensuring our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler in Oxted
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like YourRecruit.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like YourRecruit. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Call Handler in Oxted
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to YourRecruit.
How to prepare for a job interview at YourRecruit
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in YourRecruit's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services YourRecruit offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
