At a Glance
- Tasks: Manage insurance claims from start to finish while ensuring a great customer experience.
- Company: Join a growing insurance team in Manchester with a focus on customer service.
- Benefits: Enjoy social events, volunteer days, and annual salary reviews plus more perks after probation!
- Other info: Hybrid working available with excellent career development opportunities.
- Why this job: Be the first point of contact for clients and make a real difference in their claims journey.
- Qualifications: Experience in claims handling or insurance administration with strong communication skills.
The predicted salary is between 24500 - 26000 £ per year.
We are seeking a proactive and customer-focused Claims Handler to join a growing insurance team in Manchester. As a Claims Handler, you will be the first point of contact for clients making claims against their policies. This is a pivotal role, responsible for delivering fair, efficient, and professional claims handling while ensuring an excellent customer experience throughout the claims journey. You will manage claims from inception through to resolution, maintaining accurate records, providing timely updates to clients, and supporting wider business functions. This role would suit an organised individual with strong attention to detail, excellent communication skills, and a genuine passion for helping customers.
Salary: £24,500 - £26,000
Location: Manchester, Hybrid working available
Hours: Monday – Friday, 9am – 5pm (Fixed hybrid – Monday & Friday – WFH)
Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation!
Key Responsibilities- Manage claims efficiently from receipt through to resolution.
- Maintain accurate claim records and documentation.
- Process instructions and correspondence promptly.
- Prepare reports and ensure all claim activity is fully recorded.
- Act as a key point of contact for clients and stakeholders.
- Respond to telephone and email enquiries professionally.
- Provide regular updates throughout the claims process.
- Work closely with colleagues to ensure excellent service delivery.
- Support audit, compliance, and review activities.
- Maintain accurate records across internal systems.
- Assist with claims reporting and management information.
- Complete relevant training and CPD activities.
- Keep up to date with industry, regulatory, and policy developments.
- Previous experience in claims handling, insurance administration, or a similar insurance-based role.
- Strong written and verbal communication skills with a professional and customer-focused approach.
- Excellent organisational skills with the ability to manage multiple claims and priorities effectively.
- High level of accuracy and attention to detail.
- Proficient in Microsoft Office, particularly Word, Outlook and Excel.
- Knowledge of insurance policy wordings, claims processes and terminology.
- Understanding of FCA regulations and compliance requirements.
- Experience using case management or database systems.
- Knowledge of Legal Expenses Insurance (LEI), ATE/BTE claims, or litigation funding would be advantageous.
- A proactive approach with strong problem-solving skills and a willingness to learn and develop.
Claims Handler in Manchester employer: YourRecruit
Join a dynamic insurance team in Manchester as a Claims Handler, where your proactive approach and customer focus will be valued. Enjoy a supportive work culture that prioritises employee growth through ongoing training and development, alongside attractive benefits such as social events, charity support, and hybrid working options. With a commitment to delivering exceptional service, this role offers a meaningful opportunity to make a difference in clients' lives while enjoying a balanced work-life environment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who work in claims handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common claims handling scenarios. Think about how you’d manage a tricky claim or handle a difficult client. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what they’re looking for in a Claims Handler.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing applications directly from candidates who are excited about joining our team. Plus, it makes tracking your application easier for us!
We think you need these skills to ace Claims Handler in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your relevant experience in claims handling or insurance administration, and don’t forget to showcase your strong communication skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for helping customers and your proactive approach. Mention specific examples of how you've managed claims or provided excellent customer service in the past.
Follow the Application Instructions:We love it when applicants pay attention to detail! Remember to send your CV in Word format as specified in the job description. Following instructions shows that you can handle tasks efficiently, just like you would in the role.
Be Yourself!:Let your personality shine through in your application. We’re looking for someone who’s not just qualified but also a great fit for our team. Show us your genuine enthusiasm for the role and the insurance industry!
How to prepare for a job interview at YourRecruit
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling processes and terminology. Be ready to discuss specific examples from your past experience that demonstrate your ability to manage claims efficiently and provide excellent customer service.
✨Showcase Your Communication Skills
As a Claims Handler, communication is key. Practice articulating your thoughts clearly and professionally. Prepare to answer questions about how you would handle client inquiries and keep them updated throughout the claims process.
✨Demonstrate Organisational Skills
Be prepared to discuss how you manage multiple claims and priorities. Share specific strategies or tools you use to stay organised and ensure accuracy in your work. This will show that you can handle the demands of the role effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
