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- Tasks: Manage service requests, coordinate maintenance, and ensure smooth operations.
- Company: Established service provider with a supportive team environment.
- Benefits: Competitive salary, 21 days holiday, and fun annual parties.
- Why this job: Kickstart your career in a dynamic role with real responsibilities.
- Qualifications: Experience in service desk roles and strong communication skills.
- Other info: Great opportunity for growth and development in a thriving industry.
The predicted salary is between 26000 - 32000 £ per year.
Our client is a well-established service provider and is looking for a Service Desk Coordinator to join their busy team. This role is ideal for someone keen to bring their experience, take responsibility, and build a long-term career.
Salary: £26,000 to £32,000
Hours: Monday to Friday, 8.30am to 5.00pm
Based: Edenbridge
Benefits: 21 days holiday plus bank holidays (raising over a period up to 25), Annual Christmas and summer parties and more!
Please note the successful candidate will be subject to pass a full security clearance.
Responsibilities:
- Service Request Management: Accurately log and track all client service requests, ensuring timely responses and swift resolution of any issues.
- Maintenance Coordination: Schedule maintenance visits and remedial works for the engineering team, optimising resources and minimising disruption to clients.
- RAMS Documentation: Prepare and manage Risk Assessment and Method Statement (RAMS) documents for all projects, ensuring full compliance with health and safety regulations.
- Purchase Order Management: Efficiently raise purchase orders for necessary parts and services, ensuring smooth support for service delivery.
- Engineer Diary Management: Effectively coordinate and manage engineers’ diaries, optimising calls and visits to enhance productivity.
- Client Communication: Maintain clear and timely communication with clients regarding service updates, scheduling changes, and issue resolutions.
- Performance Reporting: Assist in generating reports on service performance and key metrics to drive continuous improvement in service delivery.
- General Office Administration: Provide administrative support as required to ensure smooth day-to-day operations.
Requirements:
- Previous experience working on a service desk and has previously worked within the industry or a similar service and maintenance environment.
- Strong organisational and multitasking abilities.
- Excellent verbal and written communication skills.
- Proficient in using service management software and Microsoft Office Suite.
Interested? Please send your CV in as a Word format only. Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship).
YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
Service Desk Coordinator in Kent employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Coordinator in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Service Desk Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to service desk roles. Think about your past experiences and how they relate to the responsibilities listed in the job description. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Don’t just apply and wait! Follow up on your applications after a week or so. A quick email to express your continued interest can set you apart from other candidates. It shows you're proactive and really keen on the role.
✨Tip Number 4
Check out our website for the latest job openings. We regularly update our listings, and applying directly through us can give you an edge. Plus, we’re here to support you every step of the way in landing that dream job!
We think you need these skills to ace Service Desk Coordinator in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Coordinator role. Highlight your relevant experience and skills that match the job description, like service request management and client communication.
Keep It Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Show Your Enthusiasm: Let your passion for the role shine through in your cover letter. We want to see that you’re keen to take responsibility and build a long-term career with us!
Follow Application Instructions: Don’t forget to send your CV in Word format as specified! Following instructions shows attention to detail, which is super important for this role.
How to prepare for a job interview at YourRecruit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Desk Coordinator. Familiarise yourself with service request management, RAMS documentation, and client communication. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
As this role requires strong organisational and multitasking abilities, prepare examples from your past experience where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and ensured timely responses to client requests.
✨Communicate Clearly and Confidently
Excellent verbal and written communication skills are crucial for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer about their team dynamics or client communication strategies to show your engagement.
✨Familiarise Yourself with Relevant Software
Since proficiency in service management software and Microsoft Office Suite is essential, brush up on these tools before your interview. If you have specific experiences using similar software, be prepared to share those examples to highlight your technical skills.
