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- Tasks: Join our team to resolve technical issues and maintain IT operations.
- Company: A well-established Managed Service Provider near Leamington Spa.
- Benefits: Enjoy perks like gym discounts, health reimbursements, and ongoing training.
- Why this job: Make a real impact in a dynamic environment while developing your tech skills.
- Qualifications: Experience with desktops, operating systems, and strong troubleshooting skills required.
- Other info: Eligible candidates must be able to work in the UK without sponsorship.
The predicted salary is between 28000 - 30000 £ per year.
Location: Leamington Spa
Salary: £28,000 - £30,000
Our client is a well-established Managed Service Provider near Leamington Spa, currently looking to add an experienced 2nd Line Support Engineer to their growing technical team.
About the Role: As a key member of the support function, you will be instrumental in maintaining seamless IT operations across both internal and client systems. Working alongside the field support team, you will be responsible for resolving a wide range of technical issues and maintaining high service standards.
Key Responsibilities:
- Respond to and manage incoming service tickets via the helpdesk system and direct calls.
- Deliver 2nd and some 3rd line technical support for incidents and service requests.
- Carry out system maintenance tasks, including operating system updates and antivirus monitoring.
- Ensure all work aligns with internal IT policies and complies with relevant security protocols.
- Support data recovery processes and manage both on-premises and cloud-based backups.
- Create and maintain up to date documentation, including diagrams and knowledgebase articles.
What You’ll Need:
- Solid experience working with desktops, laptops, and multiple operating systems (Windows, macOS, Linux).
- Hands-on expertise in virtualisation tools such as VMware or Hyper-V.
- Strong grasp of networking fundamentals, including DNS, DHCP, VPN, and TCP/IP.
- Confident troubleshooting issues across the Microsoft 365 environment.
- Familiarity with Active Directory and day to day user account management.
- Experience in general server admin, including permissions, file shares, and security protocols.
- Excellent communication skills and the ability to explain technical issues clearly to non-technical users.
- Driver, ideally with your own car.
Perks and Benefits:
- A wide-ranging employee perks platform offering discounts on everything from gyms to groceries.
- Health expense reimbursement scheme.
- Access to an electric vehicle leasing initiative.
- Free on-site parking.
- Ongoing training and development opportunities to support your career growth.
Apply now to be part of a dynamic team where your technical skills will make a real impact.
IT Support Engineer (2nd Line) employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (2nd Line)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as VMware, Hyper-V, and Microsoft 365. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your suitability for the role.
✨Tip Number 2
Brush up on your networking fundamentals, especially DNS, DHCP, VPN, and TCP/IP. You might be asked to solve practical problems related to these areas, so having a solid understanding will help you stand out.
✨Tip Number 3
Prepare to showcase your communication skills by thinking of examples where you've explained technical issues to non-technical users. This is crucial for the role, and demonstrating this ability can set you apart from other candidates.
✨Tip Number 4
Research the company and its culture before the interview. Understanding their values and how they align with your own can help you articulate why you're a great fit for their team, making your application more compelling.
We think you need these skills to ace IT Support Engineer (2nd Line)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with 2nd line support tasks. Emphasise your skills in troubleshooting, operating systems, and any specific tools mentioned in the job description.
Craft a Strong Cover Letter: Write a cover letter that addresses the key responsibilities and requirements outlined in the job description. Use specific examples from your past experience to demonstrate how you meet these criteria.
Highlight Technical Skills: Clearly list your technical skills related to the role, such as experience with VMware, Microsoft 365, and networking fundamentals. This will help your application stand out to the hiring team.
Follow Application Instructions: Ensure you submit your CV in Word format as specified in the job posting. Double-check that you meet the eligibility criteria to work in the UK without sponsorship before applying.
How to prepare for a job interview at YourRecruit
✨Know Your Technical Stuff
Make sure you're well-versed in the technical skills listed in the job description. Brush up on your knowledge of operating systems, virtualisation tools, and networking fundamentals. Be ready to discuss specific scenarios where you've successfully resolved technical issues.
✨Demonstrate Communication Skills
As an IT Support Engineer, you'll need to explain complex technical issues to non-technical users. Prepare examples of how you've done this in the past. Practising clear and concise explanations will help you stand out during the interview.
✨Showcase Problem-Solving Abilities
Be prepared to walk through your troubleshooting process for common IT issues. Interviewers often appreciate candidates who can think critically and demonstrate a methodical approach to problem-solving. Use real-life examples to illustrate your thought process.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or ongoing projects. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
