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- Tasks: Lead IT support, manage escalations, and mentor junior engineers in a dynamic environment.
- Company: Established tech partner known for innovation and strong client relationships.
- Benefits: Competitive salary, engaging workplace culture, and opportunities for professional growth.
- Why this job: Step up your career with autonomy and diverse projects across multiple client environments.
- Qualifications: Experience in 2nd-3rd line support, strong technical skills in Microsoft 365 and networking.
- Other info: Must have a driving licence and be eligible to work in the UK without sponsorship.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a well-established technology partner specialising in delivering tailored IT and cloud solutions to businesses across the South-East. They’ve built a strong reputation for technical excellence and trusted client relationships, with a focus on reliability, innovation, and long-term partnerships. Working with diverse SME environments, they provide the perfect setting for an engineer looking to broaden their technical depth and take real ownership of their work.
Location: Horsham (Must be a driver with your own transport)
Salary: £35,000 – £40,000 DOE
Hours: Monday – Friday, 09:00 – 17:30
As a Senior Service Desk Engineer, you will handle complex technical escalations, deliver projects, and play a key role in maintaining client infrastructure. You’ll be instrumental in improving processes and mentoring junior engineers as part of a supportive and forward-thinking team.
Key Responsibilities- Manage service desk escalations, providing advanced remote and on-site technical support.
- Troubleshoot complex issues across Microsoft 365, Azure, and Windows Server environments.
- Configure and maintain network devices (firewalls, switches, VPNs, etc.).
- Oversee and manage backup systems, system monitoring, and maintenance tasks.
- Lead small-scale IT projects, migrations, and client onboarding activities.
- Mentor junior engineers, promoting technical growth across the team.
- Maintain detailed and accurate documentation for all tasks and systems.
- Engage proactively in process improvement and client relationship management.
- Proven experience in a 2nd–3rd Line or senior technical support role (preferably within an MSP environment).
- Strong technical skills in: Microsoft 365, Azure AD, and Intune administration.
- Windows Server 2016–2022, Hyper-V, and Active Directory.
- Networking – VLANs, DNS, DHCP, routers, and firewalls.
- Full UK driving licence and the flexibility to travel to client sites.
- Ability to work independently, manage priorities, and provide calm leadership under pressure.
- Excellent communication and client-facing skills.
- Step up into a role offering more autonomy and responsibility.
- Work directly on varied projects across multiple client environments.
- Be part of a company that values both technical expertise and customer care.
- Competitive salary and supportive, engaging workplace culture.
Apply now to grow your career in a team where your expertise and ambition will thrive!
Please note: Applicants must be eligible to work in the UK indefinitely and without sponsorship.
Service Desk Engineer (2nd-3rd Line) in Horsham employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Engineer (2nd-3rd Line) in Horsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in similar roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with Microsoft 365, Azure, and other relevant tech. Real-life examples of your problem-solving abilities will make you stand out.
✨Tip Number 3
Don’t just apply anywhere; apply through our website! We’ve got a streamlined process that makes it easy for you to showcase your talents directly to us. Plus, it shows you’re genuinely interested in joining our team.
✨Tip Number 4
Prepare for the unexpected! In interviews, be ready for technical questions or scenarios that test your troubleshooting skills. Practising common issues you might face as a Service Desk Engineer will help you feel more confident and ready to impress.
We think you need these skills to ace Service Desk Engineer (2nd-3rd Line) in Horsham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of a Senior Service Desk Engineer. Highlight your experience with Microsoft 365, Azure, and any relevant technical skills that match the job description. We want to see how you can bring your unique expertise to our team!
Showcase Your Problem-Solving Skills: In your application, don’t just list your responsibilities; share specific examples of how you've tackled complex issues in previous roles. We love seeing candidates who can demonstrate their ability to troubleshoot and lead under pressure.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through in your cover letter. Share why you’re passionate about IT support and how you can contribute to our supportive and forward-thinking team.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at YourRecruit
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially in Microsoft 365, Azure, and Windows Server environments. Be ready to discuss specific scenarios where you've successfully troubleshot complex issues or led IT projects.
✨Showcase Your Leadership Skills
As a Senior Service Desk Engineer, you'll be mentoring junior engineers. Prepare examples of how you've guided others in the past, and be ready to discuss your approach to leadership and team collaboration.
✨Prepare for Client-Facing Scenarios
Since this role involves client relationship management, think about times when you've had to communicate complex technical information to non-technical clients. Practise explaining these situations clearly and confidently.
✨Demonstrate Process Improvement Mindset
The company values innovation and process improvement. Come prepared with ideas on how you could enhance existing processes or share experiences where you've successfully implemented changes that benefited your team or clients.