At a Glance
- Tasks: Lead a team while providing hands-on technical support and mentoring engineers.
- Company: Join a forward-thinking Managed Service Provider in Horsham.
- Benefits: Opportunities for progression, training, and a supportive work environment.
- Other info: Dynamic role with a focus on professional development.
- Why this job: Make a real impact by leading a team and enhancing customer satisfaction.
- Qualifications: Experience in technical support and team leadership required.
The predicted salary is between 40000 - 50000 € per year.
YourRecruit is partnering with a forward‑thinking MSP to find a Service Desk Team Leader in Horsham. This dual role involves senior technical support and managing a team of engineers, ensuring service levels and customer satisfaction.
Key responsibilities include:
- Acting as an escalation point for complex issues
- Overseeing ticket flow
- Supporting team development
The position also offers progression opportunities and a supportive environment that invests in training.
Senior Service Desk Lead: Hands-On & Mentoring in Horsham employer: YourRecruit
Join a dynamic and innovative Managed Service Provider in Horsham, where you will not only lead a talented team but also engage in hands-on technical support. Our company fosters a collaborative work culture that prioritises employee development through comprehensive training programmes and clear progression pathways, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Service Desk Lead: Hands-On & Mentoring in Horsham
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Senior Service Desk Lead role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those tricky interview questions! Brush up on your technical knowledge and think about how you can showcase your mentoring skills. We want to see how you can lead a team while tackling complex issues head-on.
✨Tip Number 3
Don’t forget to highlight your customer service experience! In this role, ensuring customer satisfaction is key, so be ready to share examples of how you've gone above and beyond for clients in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about supporting your journey, so take advantage of the resources we offer to help you land that dream job.
We think you need these skills to ace Senior Service Desk Lead: Hands-On & Mentoring in Horsham
Some tips for your application 🫡
Show Off Your Experience:When you're writing your application, make sure to highlight your previous experience in technical support and team leadership. We want to see how you've tackled complex issues and led a team, so don’t hold back!
Tailor Your Application:Take a moment to customise your application for this role. Mention specific skills that align with the job description, like mentoring or managing ticket flow. This shows us you’re genuinely interested and have done your homework.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Just tell us what we need to know about your skills and experiences!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at YourRecruit
✨Know Your Tech Inside Out
As a Senior Service Desk Lead, you'll need to demonstrate your technical expertise. Brush up on common issues that arise in service desk environments and be ready to discuss how you've resolved complex problems in the past.
✨Showcase Your Leadership Skills
This role involves mentoring and managing a team, so be prepared to share examples of how you've successfully led a team before. Highlight your approach to team development and how you ensure high service levels and customer satisfaction.
✨Understand the Company Culture
Research the MSP's values and mission. During the interview, express how your personal values align with theirs. This shows that you're not just looking for any job, but that you're genuinely interested in contributing to their supportive environment.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about their training programmes and progression opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
