At a Glance
- Tasks: Manage insurance claims from start to finish while ensuring a top-notch customer experience.
- Company: Join a growing insurance team in Guildford with a focus on customer service.
- Benefits: Enjoy social events, volunteer days, and annual salary reviews after probation.
- Other info: Hybrid working available, with opportunities for professional development and career growth.
- Why this job: Be the first point of contact for clients and make a real difference in their claims journey.
- Qualifications: Experience in claims handling or insurance administration with strong communication skills.
The predicted salary is between 24500 - 26000 £ per year.
We are seeking a proactive and customer-focused Claims Handler to join a growing insurance team in Guildford. As a Claims Handler, you will be the first point of contact for clients making claims against their policies. This is a pivotal role, responsible for delivering fair, efficient, and professional claims handling while ensuring an excellent customer experience throughout the claims journey. You will manage claims from inception through to resolution, maintaining accurate records, providing timely updates to clients, and supporting wider business functions. This role would suit an organised individual with strong attention to detail, excellent communication skills, and a genuine passion for helping customers.
Salary: £24,500 - £26,000
Location: Guildford, Hybrid working available
Hours: Monday – Friday, 9am – 5pm (Fixed hybrid – Monday & Friday – WFH)
Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews, plus even more perks waiting after you pass your probation!
Key Responsibilities
- Claims Handling
- Manage claims efficiently from receipt through to resolution.
- Maintain accurate claim records and documentation.
- Process instructions and correspondence promptly.
- Prepare reports and ensure all claim activity is fully recorded.
- Client & Stakeholder Communication
- Act as a key point of contact for clients and stakeholders.
- Respond to telephone and email enquiries professionally.
- Provide regular updates throughout the claims process.
- Work closely with colleagues to ensure excellent service delivery.
- Compliance & Administration
- Support audit, compliance, and review activities.
- Maintain accurate records across internal systems.
- Assist with claims reporting and management information.
- Professional Development
- Complete relevant training and CPD activities.
- Keep up to date with industry, regulatory, and policy developments.
About You:
- Previous experience in claims handling, insurance administration, or a similar insurance-based role.
- Strong written and verbal communication skills with a professional and customer-focused approach.
- Excellent organisational skills with the ability to manage multiple claims and priorities effectively.
- High level of accuracy and attention to detail.
- Proficient in Microsoft Office, particularly Word, Outlook and Excel.
- Knowledge of insurance policy wordings, claims processes and terminology.
- Understanding of FCA regulations and compliance requirements.
- Experience using case management or database systems.
- Knowledge of Legal Expenses Insurance (LEI), ATE/BTE claims, or litigation funding would be advantageous.
- A proactive approach with strong problem-solving skills and a willingness to learn and develop.
Claims Handler in Guildford employer: YourRecruit
Join a dynamic insurance team in Guildford as a Claims Handler, where you will thrive in a supportive and collaborative work culture that prioritises employee well-being and professional growth. Enjoy the benefits of hybrid working, social events, and volunteer days, alongside annual salary reviews and additional perks post-probation, all while making a meaningful impact by helping clients navigate their claims with care and efficiency.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handler in Guildford
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance industry, especially those who might know about claims handling roles. A friendly chat can lead to insider info or even a referral!
✨Tip Number 2
Prepare for interviews by practising common claims handling scenarios. Think about how you’d manage a tricky claim or deal with an upset client. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Don’t forget to research the company! Knowing their values and recent news can help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance! We love seeing applications directly from candidates who are excited about joining us. It’s a great way to stand out from the crowd!
We think you need these skills to ace Claims Handler in Guildford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Handler role. Highlight your relevant experience in claims handling or insurance administration, and don’t forget to showcase your strong communication skills and attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for helping customers and your proactive approach. Mention specific examples of how you've managed claims efficiently in the past.
Follow the Application Instructions:We’re all about keeping things organised, so make sure you send your CV in Word format as requested. Following instructions shows that you pay attention to detail, which is super important for this role!
Show Your Enthusiasm:Let your personality shine through! We love candidates who are genuinely excited about the opportunity. A little enthusiasm can go a long way in making your application stand out!
How to prepare for a job interview at YourRecruit
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of claims handling processes and terminology. Familiarise yourself with common insurance policies and the specific claims procedures relevant to the role. This will not only help you answer questions confidently but also show your genuine interest in the position.
✨Showcase Your Communication Skills
As a Claims Handler, communication is key. Prepare examples of how you've effectively communicated with clients or stakeholders in previous roles. Think about times when you resolved issues or provided updates that enhanced customer experience. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Your Organisational Skills
Being organised is crucial for managing multiple claims efficiently. Come prepared with examples of how you've successfully juggled various tasks or projects in the past. You might even want to mention any tools or methods you use to stay organised, as this will highlight your proactive approach.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the insurance team faces. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and grow within the company.
