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- Tasks: Maintain and service fire safety systems while ensuring compliance and excellent customer service.
- Company: Join a leading fire safety company with nearly 50 years of experience.
- Benefits: Enjoy competitive salary, generous holiday, sick pay, and wellness support.
- Why this job: Make a difference in fire safety while building strong relationships with customers.
- Qualifications: Good IT skills and knowledge of fire safety standards required.
- Other info: Field-based role with a company vehicle and tools provided.
The predicted salary is between 38400 - 57600 £ per year.
We are currently recruiting for one of our clients, a successful and highly accredited Service and Installation business, based throughout the UK, who have been trading for almost 50 years and are leaders within the fire safety industry. They are currently looking for a Field Service Engineer to join their team, covering St Albans and the following postcodes SG/LU/AL/HP/WD in the surrounding areas.
Salary: up to £48,000 pa
Location: Field based – company provided vehicle, IT Equipment, Mobile phone, Tools and PPE
Working Hours: 40 hours Monday to Friday 8:30 – 5.00pm
Benefits: 20 days holiday plus bank holidays, increasing to 22 days at 3 years’ service and to 25 at 5 years’ service. Sick pay 3 days full pay increasing to 3 weeks full pay after 2 years’ service, NEST Pension, 2x Annual salary group life assurance with AIG, EAP – 24/7 GP access, second medical opinion, mental health support online health checks, nutritionist programme, fitness programme, and bereavement support, Cycle to work, Tech scheme, Retail discounts.
The Role: To attend customer sites, within their allocated regional area to fulfil the company’s business contracts, by completing planned preventive maintenances of fire safety systems, attending call outs, fault finding and completing the modification of existing systems. Ensuring compliance with industry standards and excellent customer service.
Main Duties and Responsibilities:
- Works efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area.
- Responds to emergency call outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer’s Service Level Agreement (SLA).
- Completes service worksheets and all company documents, comprehensively in line with BS5839 and company policies and procedures.
- Proactively feeds back on-site issues, non-compliances and additional work possibilities to the Field Services Manager.
- Provides excellent customer service when responding to customers.
- Attends follow-up visits – to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
- Maximises on-site remedial works and opportunities.
- Supports other departments to complete installation works on time, where required.
- Builds strong, professional relationships with customers, suppliers, and internal personnel from other departments.
- Follows health and safety guidance, always working in a safe manner, with the correct PPE, uniform and equipment required for the assigned work.
- Liaises with QHSE Manager for quality audit purposes, calibration of equipment and Field audits, and checking understanding of monthly health and safety Toolbox Talks.
- Leads by example adhering to Company Values; Respect & Diversity, Professionalism, Customer focus, Innovation, Simplicity.
Technical Skill:
- Good IT skills.
- FIA Foundation with extensive knowledge of BS5839.
- Fault finding knowledge.
- Modification of Fire Safety Systems configuration.
Core Skills:
- Good communicator, approachable with a positive attitude.
- Customer service focussed.
- Organisation skills, such as time management and prioritising.
- Applies a problem-solving approach taking accountability for own actions.
Desired Skills and Training resources:
- Technical FIA course.
- Any further FIA training in Advanced or specialist areas.
Fire Alarm Field Engineer employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Alarm Field Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the fire safety industry and let them know you're on the hunt for a Field Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your hands dirty with some practical experience! If you can, volunteer or take on freelance gigs related to fire safety systems. This not only boosts your CV but also shows potential employers that you're proactive and passionate about the field.
✨Tip Number 3
Prepare for interviews by brushing up on your technical knowledge, especially around BS5839 standards. Be ready to discuss how you've tackled challenges in previous roles and how you can bring that expertise to their team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our team and making a difference in fire safety.
We think you need these skills to ace Fire Alarm Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Fire Alarm Field Engineer role. Highlight relevant experience, especially in fire safety systems and customer service, to show us you’re the right fit for our team.
Showcase Your Skills: Don’t forget to showcase your technical skills! Mention your knowledge of BS5839 and any fault-finding experience. We want to see how you can contribute to our success in the fire safety industry.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points where possible to make it easy for us to read through your qualifications and experiences quickly.
Apply Through Our Website: We encourage you to apply through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come directly from interested candidates!
How to prepare for a job interview at YourRecruit
✨Know Your Fire Safety Standards
Make sure you brush up on your knowledge of BS5839 and other relevant fire safety regulations. Being able to discuss these standards confidently will show that you're serious about the role and understand the industry's requirements.
✨Demonstrate Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you resolved issues or built strong relationships with clients.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss how you've approached fault finding and modifications in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving skills effectively.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the company's approach to health and safety, or how they support ongoing training for their engineers. It shows you're engaged and genuinely interested in the position.
