At a Glance
- Tasks: Handle calls and schedule appointments for housing services.
- Company: YourRecruit, a supportive team focused on customer service.
- Benefits: Hybrid working, flexible hours, and valuable experience.
- Other info: 6-month contract with potential for future opportunities.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Strong customer service experience and scheduling abilities.
The predicted salary is between 25000 - 30000 £ per year.
YourRecruit is looking for an experienced Call Handler/Appointment Scheduler for a 6-month temporary contract in Oxted. You will support the Housing Services team by handling inbound repair and maintenance enquiries, logging requests, and scheduling appointments.
The ideal candidate will have strong customer service experience and scheduling skills. This role offers hybrid working after the initial training period of 3-4 weeks, providing flexibility in managing work-life balance.
Call Handler & Appointment Scheduler - Hybrid (6-Month) employer: YourRecruit
YourRecruit is an excellent employer that values flexibility and work-life balance, offering a hybrid working model after an initial training period. With a strong focus on employee growth and development, team members are encouraged to enhance their skills in a supportive environment. Located in Oxted, the company fosters a collaborative work culture where every contribution is valued, making it a rewarding place for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Call Handler & Appointment Scheduler - Hybrid (6-Month)
✨Tip Number 1
Make sure to brush up on your customer service skills! Since this role is all about handling enquiries and scheduling, being able to communicate clearly and effectively will set you apart. Practice common scenarios you might face in the role.
✨Tip Number 2
Don’t underestimate the power of research! Familiarise yourself with YourRecruit and their Housing Services team. Knowing their values and how they operate can give you a leg up during interviews and show that you’re genuinely interested.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insider tips about the company culture and what they look for in a Call Handler. This could give you valuable insights that you can use to tailor your approach.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you’re serious about landing the job with us at YourRecruit!
We think you need these skills to ace Call Handler & Appointment Scheduler - Hybrid (6-Month)
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and scheduling skills. We want to see how your background fits the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Call Handler & Appointment Scheduler role. We love seeing enthusiasm and a bit of personality in your writing.
Be Clear and Concise:When filling out your application, keep your answers clear and to the point. We appreciate straightforward communication, especially since you'll be handling enquiries in this role!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy!
How to prepare for a job interview at YourRecruit
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Handler and Appointment Scheduler. Familiarise yourself with common repair and maintenance enquiries, as well as the scheduling process. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since strong customer service experience is key for this role, prepare examples from your past jobs where you successfully handled customer queries or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This means not just hearing but understanding what the interviewer is saying. Nod, ask clarifying questions, and summarise their points to show you’re engaged. This is crucial for a role that involves handling calls and scheduling appointments.
✨Embrace the Hybrid Work Model
Since this role offers hybrid working after training, be ready to discuss how you manage your time and work-life balance. Share any previous experiences with remote work and how you stay organised and productive. This will show that you’re adaptable and ready for the flexibility the job offers.
