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For Companies At a Glance
- Tasks: Become the go-to expert for a bespoke application, assisting users and troubleshooting issues.
- Company: Join a dynamic team in Guildford focused on IT and software support.
- Benefits: Enjoy hybrid working, social events, volunteer days, and annual salary reviews.
- Why this job: Perfect for tech enthusiasts eager to learn and help others while building a career.
- Qualifications: 1 year of IT support experience or strong administrative background with IT training.
- Other info: Work Monday and Friday from home; apply only if eligible to work in the UK.
The predicted salary is between 25000 - 28000 £ per year.
Job Description
New Opportunity in Guildford! Become a Key Player in a Bespoke Application Support Role
Are you a tech-savvy problem solver with a passion for learning? Want to become the go-to expert in a niche, business-critical application? We are working on an exciting opportunity for someone looking to grow their career in IT and software support.
Our client is seeking a proactive, customer-focused Application Support Analyst who will take ownership of their bespoke internal platform. You will be trained to become a super user – the first point of contact for internal and external support queries, helping users understand, navigate, and troubleshoot the system confidently.
This is the perfect role for someone who enjoys learning new systems, thrives on helping people, and wants to build a long-term career in application support.
Salary: £25,000 – £28,000Location: Guildford (Hybrid working available)Hours: Monday – Friday, 9am – 5pm (Fixed hybrid – Monday & Friday WFH)Benefits: Social Events, Charity Support, Volunteer Days, Annual Salary Reviews – plus even more perks once you pass your probation!
As the Application Support Analyst willact as a 1st Line Support, you will:
- Act as the first point of contact for all IT and application support requests – via phone, email, and ticketing system.
- Learn the company’s bespoke application inside and out, becoming the in-house super user.
- Assist users with functionality queries and troubleshoot issues related to the core application.
- Escalate more technical faults to 2nd/3rd line or external providers when needed – while ensuring timely follow-up.
- Create and maintain user guides, FAQs, and troubleshooting documentation to continuously improve support delivery.
- Liaise with third-party IT providers and vendors when required.
About You:
- At least 1 year of experience working experience, ideally working within an IT Support role or a strong administrative/office background with IT training or a recognised IT qualification and passion for tech.
- Strong communicator – both verbal and written – with excellent interpersonal skills.
- Comfortable with Microsoft Office 365 tools (Word, Excel, Outlook).
- A quick learner with a natural curiosity and desire to understand systems at a deeper level.
- Calm under pressure, organised, and able to juggle priorities in a fast-paced environment.
***For your information:
*Interested? Please send you CV in as a Word format only
**Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship),
***Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral fee
Due to the large numbers of responses, we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven't heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies.
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Application Support Analyst employer: YourRecruit
Contact Detail:
YourRecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst
✨Tip Number 1
Familiarise yourself with common application support tools and ticketing systems. Being able to demonstrate your knowledge of these platforms during the interview can set you apart as a proactive candidate.
✨Tip Number 2
Brush up on your troubleshooting skills. Prepare to discuss specific examples where you've successfully resolved technical issues, as this will showcase your problem-solving abilities and customer-focused approach.
✨Tip Number 3
Research the company’s bespoke application and understand its functionalities. Showing that you’ve taken the initiative to learn about their system will demonstrate your enthusiasm for the role and your commitment to becoming a super user.
✨Tip Number 4
Practice your communication skills, especially in explaining technical concepts in simple terms. As an Application Support Analyst, you'll need to convey information clearly to users who may not be tech-savvy.
We think you need these skills to ace Application Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support or administration. Emphasise any technical skills, especially with Microsoft Office 365 tools, and showcase your problem-solving abilities.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for technology and learning. Mention specific examples of how you've helped others with tech issues in the past, demonstrating your customer-focused approach.
Showcase Communication Skills: Since strong communication is key for this role, ensure your application reflects your verbal and written communication skills. Use clear and concise language, and consider including examples of successful interactions with users.
Follow Application Instructions: Pay close attention to the application instructions. Submit your CV in Word format as requested, and ensure you meet the eligibility criteria to work in the UK without sponsorship.
How to prepare for a job interview at YourRecruit
✨Understand the Application
Before your interview, take some time to research and understand the bespoke application you'll be supporting. Familiarise yourself with its features and functionalities, as this will show your enthusiasm and readiness to learn.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've successfully resolved technical issues in the past. Highlight your analytical thinking and ability to troubleshoot problems, as these are key skills for an Application Support Analyst.
✨Communicate Clearly
As a support analyst, you'll need to communicate effectively with users. Practice explaining complex concepts in simple terms, and be ready to demonstrate your strong verbal and written communication skills during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company. Inquire about the team dynamics, training opportunities, and the specific challenges they face with the application. This shows your genuine interest and helps you assess if it's the right fit for you.
