1st Line Support Engineer

Redhill Full-Time 28500 £ / year No home office possible

Kickstart Your IT Career with a Thriving Managed Service Provider! Do you have the passion, energy, and drive to excel in IT support? If you're ready to take the first big step in your IT career, this is your chance! Our client, a fast-growing Managed Service Provider in Redhill, is expanding their team. They manage over 400+ business IT systems, delivering cutting-edge technology and first-class support. Now, they’re looking for a tech-savvy, ambitious, and customer-focused 1st Line Support Technician to join their ranks!

The Role: As the first point of contact for customers, you’ll be the bridge between users and the technical team—solving problems, providing exceptional support, and ensuring seamless IT operations. Your role is crucial in keeping businesses running smoothly while growing your own expertise in the IT sector.

Salary: £27,000 - £30,000

Location: Redhill (own transport required due to location)

Perks & Benefits:

22 days annual leave (increasing to 25)
Performance-based bonus
Company laptop
Ongoing training & development
Regular team social events

What You’ll Do:

Be the friendly and knowledgeable first point of contact for customers
Log, manage, and resolve service requests using an IT Service Management tool
Develop customer guides, knowledge bases, and internal processes
Gain hands-on experience with Windows, Office 365, networking, virtualization, software updates, and backup solutions

What We’re Looking For:

MSP Experience: Ideally you will hold a minimum of 1 year experience at 1st Line support although our client will consider fresh, dynamic and career driven individuals with technical understanding/academic qualifications
People Skills: You love helping others and value customer interaction
Clear Communicator: Confident in explaining technical solutions in a friendly way
Adaptable & Flexible: Willing to work occasional (paid) overtime as needed
Organised & Detail-Oriented: Able to juggle multiple tasks efficiently
Tech Enthusiast: Curious about IT and eager to learn in a fast-paced environment

Ready to Take Your IT Career to the Next Level? If this sounds like the perfect opportunity for you, apply now and start your journey with a company that truly values its team!

1st Line Support Engineer employer: YourRecruit

Join a dynamic Managed Service Provider in Redhill, where your passion for IT support can flourish! With a strong focus on employee development, you will benefit from ongoing training, performance-based bonuses, and a vibrant work culture that values teamwork and social engagement. This is an excellent opportunity to kickstart your IT career while working with cutting-edge technology and providing exceptional service to a diverse range of clients.