At a Glance
- Tasks: Handle customer enquiries and schedule appointments for housing repairs.
- Company: Join a busy Housing Services team with a focus on customer care.
- Benefits: Earn £13.50 per hour with hybrid working options after training.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Make a difference by helping people with their housing needs.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 13.5 - 13.5 £ per hour.
An experienced and customer-focused Temporary Call Handler/Appointment Scheduler is required to support a busy Housing Services – Building Maintenance team. The successful candidate will be responsible for handling repair and maintenance enquiries, accurately logging requests, scheduling appointments, and coordinating works efficiently. This role requires excellent communication skills, strong organisation, and the ability to work effectively in a fast-paced environment.
Location: Oxted area / Hybrid working (after the first 3-4 weeks)
Salary: £13.50 per hour
Duration: 4 – 6 Month Temporary Contract
Hours: Monday to Friday, 37 hours per week – 8.30am – 4.30pm/9am-5pm (rota)
Key Responsibilities
- Handling inbound repair and maintenance enquiries.
- Logging and triaging repair requests accurately.
- Scheduling appointments and managing work diaries.
- Liaising with operatives and contractors.
- Monitoring job progress and providing updates.
- Maintaining accurate records using internal systems.
Skills & Experience
- Previous customer service or contact centre experience.
- Scheduling or coordination experience.
- Strong communication and organisational skills.
- Ability to manage difficult or vulnerable customers.
- Knowledge of housing repairs desirable.
- Experience using MRI (Orchard) desirable.
Call Handler in Oxted employer: Yourrecruit (Uk)
Join a dynamic team in the Oxted area as a Call Handler, where your customer service skills will be valued in a supportive and fast-paced environment. With opportunities for hybrid working after initial training, you will benefit from a collaborative work culture that prioritises employee growth and development. Enjoy a competitive hourly rate while making a meaningful impact in housing services, ensuring that residents receive timely and efficient support.
