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- Tasks: Be the friendly face of tech support, solving customer queries and learning hands-on.
- Company: Join a vibrant Managed Service Provider in Redhill that values personality and potential.
- Benefits: Enjoy competitive salary, funded training, 22 days holiday, and fun team socials.
- Why this job: Kickstart your IT career with mentorship and a supportive team that values your enthusiasm.
- Qualifications: No degree needed; just bring your problem-solving skills and passion for tech.
- Other info: Great opportunities for career progression in a dynamic environment.
The predicted salary is between 21600 - 24000 £ per year.
Kickstart Your Tech Career with a Team That Values You — Not Just Your CV! Do you bring great communication, a curious mind, and a positive ‘can-do’ attitude? If so, you could be the perfect fit to join a growing Managed Service Provider (MSP) based in Redhill — where personality, potential, and enthusiasm count just as much as technical know-how. Our client’s team is made up of friendly, down-to‑earth individuals from all kinds of backgrounds — from hospitality and public service to music and retail. What unites them is a shared drive to help others, a willingness to learn, and the energy to build rewarding IT careers. They’ll teach you the tech — you just bring the spark (and a little knowledge!).
Salary: £27,000 – £32,000 (dependent on experience)
Location: Redhill, Surrey (own transport essential)
Tasks - What You’ll Do:
- Act as the first point of contact for customer queries — providing friendly, reassuring, and efficient support.
- Log, track, and resolve IT issues in the service management platform.
- Learn hands‑on across a wide range of technologies, including Microsoft 365, Windows, and networking.
- Liaise with the wider technical team to find solutions that delight customers.
- Play a key role in maintaining an excellent customer experience at every touchpoint.
Requirements - Who You Are:
- You don’t need a degree or existing IT qualifications — training and mentorship are provided.
- You enjoy solving problems and helping people.
- You’re confident communicating with customers by phone and email.
- You’re organised, proactive, and willing to learn.
- You have previous experience in a customer‑focused role.
- A passion for everything IT — You see technology as something to explore and grow with — not something to be intimidated by.
Benefits - Why Join?
- Clear routes for progression within a growing MSP.
- Funded training and professional development (including CompTIA certification).
- 22 days holiday, rising to 25 with service.
- Performance‑based bonus scheme.
- Company laptop and regular team socials.
1st Line Support Techician in Redhill employer: YOURRECRUIT LIMITED
Contact Detail:
YOURRECRUIT LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Techician in Redhill
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, attend local tech meetups, or join online forums. The more connections you make, the better your chances of landing that 1st Line Support Technician role.
✨Tip Number 2
Practice your communication skills! Since this role is all about helping customers, try role-playing common support scenarios with friends or family. This will boost your confidence and help you shine during interviews.
✨Tip Number 3
Show off your enthusiasm for tech! When you apply, share your passion for IT and any personal projects you've worked on. This will demonstrate your curiosity and willingness to learn, which are key traits for this position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st Line Support Techician in Redhill
Some tips for your application 🫡
Show Your Personality: We want to see the real you! Don’t just list your skills; let your personality shine through in your application. Share a bit about your interests and what makes you tick — it helps us get to know you better.
Tailor Your Application: Make sure to customise your application for the 1st Line Support Technician role. Highlight any relevant experience, even if it’s from a different field, and connect it back to how it can help you succeed in this position.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication is easy to understand. This reflects the kind of support we aim to provide our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at YOURRECRUIT LIMITED
✨Show Your Personality
This role values personality just as much as technical skills, so don’t be afraid to let your true self shine through. Share your experiences and how your background has shaped your approach to problem-solving and customer service.
✨Demonstrate Your Curiosity
Since the company is keen on candidates who are eager to learn, prepare some questions about the technologies they use, like Microsoft 365 or networking. This shows that you’re not just interested in the job but also in growing your tech knowledge.
✨Practice Your Communication Skills
As a first point of contact for customers, effective communication is key. Practice explaining technical concepts in simple terms, and think of examples where you’ve successfully helped someone solve a problem in a previous role.
✨Emphasise Your Customer-Focused Experience
Highlight any previous roles where you’ve provided customer support. Share specific examples of how you’ve gone above and beyond to ensure customer satisfaction, as this aligns perfectly with the company’s mission to maintain an excellent customer experience.