At a Glance
- Tasks: Be the first point of contact for IT support and troubleshoot tech issues.
- Company: Join a growing Managed Service Provider with a supportive team culture.
- Benefits: Competitive salary, fully funded training, performance bonuses, and team socials.
- Other info: Enjoy a dynamic work environment with excellent career growth potential.
- Why this job: Kickstart your tech career with hands-on experience and clear progression opportunities.
- Qualifications: Strong communication skills and a genuine interest in IT are essential.
The predicted salary is between 27000 - 32000 £ per year.
- 1st Line Support Engineer
- Contract type Full Time
- Location Redhill
- Sector IT
- Specialism IT
Got a passion for tech, great people skills, and the drive to learn?
This could be the opportunity you’ve been waiting for.
We’re recruiting for a growing and forward-thinking Managed Service Provider based in Redhill, looking for a 1st Line Support Engineer to join their friendly and supportive team.
This is not your typical tech environment — personality, attitude and potential matter just as much as experience.
Whether your background is in retail, hospitality, customer service or you’ve already started your IT journey, if you’re motivated, approachable and eager to develop, they want to hear from you.
- Job Title: 1st Line Support Technician
- Location: Redhill, Surrey (own transport essential)
What’s in it for you?
- Clear progression opportunities within a growing MSP.
- Fully funded training and certifications including Comp TIA.
- Hands‑on exposure to Microsoft 365, Windows and networking technologies.
- Performance related bonus scheme.
- 22 days holiday rising to 25 with service.
- Company laptop and regular team socials.
- A genuinely supportive team that wants you to succeed.
What you’ll be doing
- Acting as the first point of contact for customer IT support queries.
- Troubleshooting and resolving technical issues.
- Logging and managing support tickets efficiently.
- Delivering excellent customer service at every interaction.
- Working closely with experienced engineers and learning on the job.
What they’re looking for
- Strong communication and customer service skills.
- A positive, proactive and team-focused attitude.
- Someone organised, reliable and eager to learn.
- Previous customer-facing experience.
- A genuine interest in IT and technology.
Why this role?
This is the perfect opportunity for someone looking to build a long-term career in tech with a company that will support, train and develop you every step of the way.
You’ll gain real-world experience, industry‑recognised training and the chance to progress within a thriving business.
Due to the high volume of applications, only shortlisted candidates will be contacted.
If you haven’t heard from us within 7 days, please assume your application has been unsuccessful on this occasion.
You are welcome to apply for future roles, and we will keep your details on file.
Please only apply if you already have the right to work in the UK (indefinitely & without sponsorship)
Your Recruit Ltd does not discriminate on the grounds of age, race, gender, or disability and complies with all relevant UK legislation.
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1st Line Support Engineer in Redhill employer: YOURRECRUIT LIMITED
YOURRECRUIT LIMITED is an excellent employer that values its employees by offering a supportive work culture and flexible part-time hours, making it ideal for those seeking a balanced work-life. Located in the vibrant town of Caterham, Surrey, employees benefit from a collaborative environment that encourages professional growth and development, alongside opportunities to enhance their skills in administration and finance. With a focus on teamwork and employee well-being, YOURRECRUIT LIMITED stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Support Engineer in Redhill
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what YOURRECRUIT LIMITED values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges YOURRECRUIT LIMITED might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at YOURRECRUIT LIMITED!
✨Direct Apply to YOURRECRUIT LIMITED
Let's not forget to apply directly through the YOURRECRUIT LIMITED website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 1st Line Support Engineer in Redhill
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at YOURRECRUIT LIMITED.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at YOURRECRUIT LIMITED. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at YOURRECRUIT LIMITED
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
