At a Glance
- Tasks: Provide hands-on technical support and solve complex issues for clients.
- Company: Join a dynamic IT company with a collaborative engineering team.
- Benefits: Enjoy competitive pay, health discounts, extra holidays, and regular training.
- Other info: Flexible hybrid working and a focus on continuous learning.
- Why this job: Build your career in a fast-paced environment with real growth opportunities.
- Qualifications: 2+ years of 2nd Line Support experience and strong client-facing skills.
The predicted salary is between 43000 - 45000 £ per year.
- 2nd Line Support Engineer
- Contract type Full Time
- Location Camden
- Sector IT
- Specialism IT
- 2nd Line Support Engineer
Salary: £43,000 - £45,000 (DOE)
Camden/Hybrid Working | Monday - Friday - 37.5 hour week (shift basis between 8am - 6.00pm)
Benefits
- Weekly formal training
- Monthly get-togethers in the office with lunch
- Private group health insurance discount
- Company social outings
• Extra day’s paid holiday for each year of service and more!
The Opportunity
Our client is looking for a confident and client-facing 2nd Line Support Engineer with MSP experience to join a strong, collaborative engineering team of 9, supported by senior engineers.
This is a hands-on technical support role where you will own escalations, solve complex issues and play a key part in delivering outstanding service to clients.
This is more than a support role - it’s a career-building opportunity with real scope for development, mentoring and continuous improvement in a fast-moving environment.
Technical Environment/Key Responsibilities
- Support and deliver Microsoft-based solutions for clients as part of a long-established Microsoft Partner organisation, assisting businesses with their transition to cloud services including Microsoft 365 and Microsoft Azure, often migrating from on-premise Microsoft Hyper-V environments.
- Work within a security-focused environment, supporting and implementing solutions such as Mobile Device Management (MDM), Microsoft Endpoint Manager, Multi-Factor Authentication (MFA), Password Management, SIEM, EDR (Endpoint Detection & Response) and vulnerability scanning technologies.
- Assist with maintaining and improving client cyber security standards, contributing towards Cyber Essentials Plus accreditation projects and supporting best practice initiatives.
- Taking ownership of escalated 2nd line issues and driving them through to resolution.
- Managing and prioritising multiple service requests and workloads.
- Maintaining accurate, real-time ticket updates and time logging.
- Creating clear internal documentation for complex issue resolution.
- Escalating to 3rd Line Engineers when required.
- Delivering excellent customer service with a strong client-first mindset.
- Supporting and mentoring 1st and 2nd Line Engineers.
About you
- 2 years’+ experience at 2nd Line Support level.
- Previous experience working within an MSP essential
- Strong client-facing communication skills - articulate, polite and confident.
- Proven ability to build strong relationships with clients, colleagues and suppliers.
- Organised, structured and able to prioritise effectively under pressure.
- Strong judgement and decision-making skills, considering multiple perspectives.
- Comfortable taking ownership and responsibility for escalated issues.
- Flexible, adaptable and comfortable in a reactive support environment.
- Naturally curious with a strong willingness to learn and improve.
- Passion for mentoring and sharing knowledge with junior team members.
- Committed to following process while also improving it.
Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship)
Your Recruit (IT) Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
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2nd Line Support Engineer in Camden Town employer: YOURRECRUIT LIMITED
YOURRECRUIT LIMITED is an excellent employer that values its employees by offering a supportive work culture and flexible part-time hours, making it ideal for those seeking a balanced work-life. Located in the vibrant town of Caterham, Surrey, employees benefit from a collaborative environment that encourages professional growth and development, alongside opportunities to enhance their skills in administration and finance. With a focus on teamwork and employee well-being, YOURRECRUIT LIMITED stands out as a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Support Engineer in Camden Town
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what YOURRECRUIT LIMITED values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges YOURRECRUIT LIMITED might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at YOURRECRUIT LIMITED!
✨Direct Apply to YOURRECRUIT LIMITED
Let's not forget to apply directly through the YOURRECRUIT LIMITED website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line Support Engineer in Camden Town
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at YOURRECRUIT LIMITED.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at YOURRECRUIT LIMITED. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at YOURRECRUIT LIMITED
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
