At a Glance
- Tasks: Support customers and the team with admin tasks in a fast-paced environment.
- Company: Join a friendly, growing local business in Whyteleafe.
- Benefits: Enjoy 20 days holiday, training opportunities, and free parking.
- Other info: Perfect for those seeking a stable and rewarding career in a supportive team.
- Why this job: Kickstart your career with full training and genuine progression opportunities.
- Qualifications: GCSE Grade 4/C in Maths and English; strong communication and IT skills.
The predicted salary is between 20452 - 23958 £ per year.
YourRecruit are delighted to be supporting a successful and growing local business in their search for a Customer Support Administrator to join their friendly and collaborative team. We are looking for a confident, organised, and detail-oriented individual who enjoys working in a fast-paced environment, communicating with customers, and supporting a busy team. The ideal candidate will also be IT savvy, prepared to pick up a new system and make changes where necessary.
Location: Whyteleafe – Fully Office Based
Hours: Monday to Friday (36.25 hour week) 9:00 – 17:00
Salary: £20,452.25 – £23,958.35
Benefits: 20 days holiday plus Bank Holidays, People’s Pension, free parking, training opportunities, and a lovely working environment with excellent onsite amenities.
Key Responsibilities of the Customer Support Administrator:
- Preparing customer quotations and documentation using internal systems
- Keeping accurate records and updating the CRM database
- Supporting the wider team with administrative tasks and customer follow-ups
- Assisting with customer account queries and providing excellent service
- Managing and maintaining internal reports and stock/offer information
- Handling incoming calls and email enquiries professionally
- Keeping up to date with internal updates and product information
- Providing general day-to-day administrative support to the team
About You:
This opportunity would suit someone looking to build a stable and rewarding career within a supportive and growing business with genuine career progression for the right person. You will however have the following attributes:
- Minimum GCSE Grade 4/C in Maths and English
- Excellent attention to detail and organisational skills
- Confident communication skills, both written and verbal
- A professional and friendly telephone manner
- Extremely confident using computer systems and Microsoft Office
- Positive, proactive, and willing to learn
- Someone who enjoys working within a supportive team environment
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion. Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of age, race, gender or disability and complies with all relevant UK legislation.
Customer Support Administrator employer: YOURRECRUIT LIMITED
Join a thriving local business in Whyteleafe as a Customer Support Administrator, where you will be part of a friendly and collaborative team dedicated to providing excellent customer service. Enjoy a supportive work culture that prioritises employee growth with full training, ongoing support, and genuine opportunities for career progression, all while benefiting from a lovely working environment complete with excellent onsite amenities. With competitive pay, generous holiday allowance, and a focus on work-life balance, this role offers a meaningful and rewarding career path for those looking to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at YOURRECRUIT LIMITED. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like YOURRECRUIT LIMITED before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to YOURRECRUIT LIMITED:Your cover letter is your chance to shine! Tell us why you want to work at YOURRECRUIT LIMITED specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at YOURRECRUIT LIMITED!
How to prepare for a job interview at YOURRECRUIT LIMITED
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
