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- Tasks: Manage relationships with ecommerce customers and ensure they get the most from our platform.
- Company: Rapidly scaling ecommerce SaaS provider with a unified platform for online retailers.
- Benefits: £45,000 base salary plus £13,500 OTE, hybrid working, and career development opportunities.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Join a dynamic team and help ecommerce brands thrive with innovative technology.
- Qualifications: Experience in Technical Account Management or Customer Success within ecommerce SaaS.
The predicted salary is between 36000 - 60000 £ per year.
The company is a rapidly scaling ecommerce SaaS provider offering a unified platform that enables online retailers to manage and automate their operations across multiple sales channels. The solution supports ecommerce brands by integrating webstores, marketplaces, inventory management, fulfilment and operational workflows into a single system. The platform is used by a wide range of ecommerce businesses across the UK and Europe.
To support continued customer growth and retention, the business is expanding its post-sales function and is hiring a Technical Account Manager.
The Technical Account Manager acts as the primary post-sales contact for a portfolio of customers, ensuring successful onboarding, adoption and long-term value from the platform. The role blends technical expertise with commercial account management, supporting customers through implementation, optimisation and ongoing account growth. This position requires more experience than an entry-level commercial role and is suited to someone comfortable working with ecommerce technology, integrations and customer stakeholders.
Key Responsibilities:- Manage and develop relationships with a portfolio of ecommerce customers post-sale
- Act as a trusted technical and commercial advisor, ensuring customers maximise value from the platform
- Support onboarding, configuration and integration discussions alongside implementation teams
- Identify and drive expansion opportunities through upsell and cross-sell activity
- Proactively manage renewals, usage health and customer retention
- Troubleshoot technical challenges and coordinate with internal product and support teams
- Maintain accurate account records, forecasts and activity tracking within the CRM
- Previous experience in a Technical Account Manager, Customer Success Manager or similar role within ecommerce SaaS or technology
- Strong understanding of ecommerce operations, integrations, APIs or marketplace workflows
- Ability to communicate technical concepts clearly to non-technical stakeholders
- Commercial mindset with experience managing renewals, expansion or revenue targets
- Confident managing multiple accounts and prioritising effectively in a fast-paced environment
- £45,000 base salary with £13,500 OTE
- Hybrid working model based primarily in Brighton
- Opportunity to work closely with ecommerce customers at scale
- Exposure to a growing SaaS platform with strong product-market fit
- Ongoing training, development and career progression opportunities
Technical Account Manager employer: YourPrime
Contact Detail:
YourPrime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the ecommerce and SaaS space. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Technical Account Manager role!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience with ecommerce technology and customer success. When you get the chance to chat with potential employers, share specific examples of how you've helped clients maximise value from similar platforms.
✨Tip Number 3
Practice makes perfect! Get ready for interviews by rehearsing answers to common questions related to account management and technical challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your problem-solving skills.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who can thrive in a fast-paced environment. By applying directly, you’ll ensure your application gets the attention it deserves, and you might just land that Technical Account Manager gig!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Account Manager role. Highlight your experience in ecommerce SaaS and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about ecommerce and how your background makes you a perfect fit for us. Don’t forget to mention specific experiences that relate to the job description.
Showcase Your Technical Skills: Since this role blends technical expertise with account management, be sure to showcase your understanding of ecommerce operations and integrations. We love seeing candidates who can communicate complex concepts clearly!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at YourPrime
✨Know Your Tech Inside Out
As a Technical Account Manager, you'll need to demonstrate a solid understanding of ecommerce technology and integrations. Brush up on the company's platform and be ready to discuss how it can benefit various types of ecommerce businesses. Familiarise yourself with common technical challenges and solutions to show you're prepared.
✨Showcase Your Relationship Management Skills
This role is all about building strong relationships with customers. Prepare examples from your past experiences where you've successfully managed client accounts or resolved issues. Highlight your ability to communicate complex technical concepts to non-technical stakeholders, as this will be crucial in your role.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle customer challenges. Think of specific situations where you had to troubleshoot a technical issue or drive account growth. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Demonstrate a Commercial Mindset
The company is looking for someone who can identify upsell and cross-sell opportunities. Be prepared to discuss how you've contributed to revenue growth in previous roles. Show that you understand the importance of customer retention and how it ties into overall business success.