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- Tasks: Manage relationships with ecommerce customers and ensure successful onboarding and account growth.
- Company: Rapidly scaling ecommerce SaaS provider with a unified platform for online retailers.
- Benefits: £45,000 base salary plus £13,500 OTE, hybrid working, and career progression opportunities.
- Why this job: Join a dynamic team and make a real impact in the ecommerce tech space.
- Qualifications: Experience in a technical account management role and strong understanding of ecommerce operations.
- Other info: Fast-paced environment with ongoing training and development.
The predicted salary is between 36000 - 54000 £ per year.
The company is a rapidly scaling ecommerce SaaS provider offering a unified platform that enables online retailers to manage and automate their operations across multiple sales channels. The solution supports ecommerce brands by integrating webstores, marketplaces, inventory management, fulfilment and operational workflows into a single system. The platform is used by a wide range of ecommerce businesses across the UK and Europe.
To support continued customer growth and retention, the business is expanding its post-sales function and is hiring an Implementation Specialist.
The Implementation Specialist acts as the primary post-sales contact for a portfolio of customers, ensuring successful onboarding, adoption and long-term value from the platform. The role blends technical expertise with commercial account management, supporting customers through implementation, optimisation and ongoing account growth. This position requires more experience than an entry-level commercial role and is suited to someone comfortable working with ecommerce technology, integrations and customer stakeholders.
Key Responsibilities- Manage and develop relationships with a portfolio of ecommerce customers post-sale
- Act as a trusted technical and commercial advisor, ensuring customers maximise value from the platform
- Support onboarding, configuration and integration discussions alongside implementation teams
- Identify and drive expansion opportunities through upsell and cross-sell activity
- Proactively manage renewals, usage health and customer retention
- Troubleshoot technical challenges and coordinate with internal product and support teams
- Maintain accurate account records, forecasts and activity tracking within the CRM
- Previous experience in a Technical Account Manager, Customer Success Manager or similar role within ecommerce SaaS or technology
- Strong understanding of ecommerce operations, integrations, APIs or marketplace workflows
- Ability to communicate technical concepts clearly to non-technical stakeholders
- Commercial mindset with experience managing renewals, expansion or revenue targets
- Confident managing multiple accounts and prioritising effectively in a fast-paced environment
- £45,000 base salary with £13,500 OTE
- Hybrid working model based primarily in Brighton
- Opportunity to work closely with ecommerce customers at scale
- Exposure to a growing SaaS platform with strong product-market fit
- Ongoing training, development and career progression opportunities
Implementation Specialist in Brighton employer: YourPrime
Contact Detail:
YourPrime Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Implementation Specialist in Brighton
✨Tip Number 1
Network like a pro! Reach out to people in the ecommerce SaaS space on LinkedIn or at local meetups. Building relationships can open doors and give you insider info on job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies that highlight your experience with ecommerce technology and customer success. This will help you stand out when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to implementation and customer management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Implementation Specialist in Brighton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Implementation Specialist role. Highlight your experience in ecommerce SaaS, technical account management, and any relevant skills that show you can handle customer relationships and technical challenges.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about ecommerce and how your background makes you the perfect fit for our team. Don’t forget to mention specific experiences that align with the job description.
Showcase Your Technical Skills: Since this role blends technical expertise with commercial acumen, make sure to highlight your understanding of ecommerce operations, integrations, and APIs. We want to see how you can communicate these concepts clearly to non-technical stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at YourPrime
✨Know Your Stuff
Make sure you brush up on your knowledge of ecommerce operations and SaaS platforms. Understand the company's product inside out, including its features and how it integrates with various sales channels. This will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare to discuss your previous roles as a Technical Account Manager or Customer Success Manager. Highlight specific examples where you've successfully onboarded clients or driven account growth. Use metrics to demonstrate your impact, like increased customer retention rates or upsell success.
✨Communicate Clearly
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Think of scenarios where you've had to bridge the gap between tech and business, and be ready to share those experiences during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's approach to customer success and how they measure value for their clients. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals and help customers thrive.
