At a Glance
- Tasks: Be the friendly face of our clinic, ensuring a smooth experience for patients and clients.
- Company: YourGP, a prestigious private GP practice in Edinburgh with a focus on patient care.
- Benefits: Free private GP appointments, annual health assessments, and free bus travel.
- Other info: Opportunities for skill development in a supportive healthcare environment.
- Why this job: Join a dynamic team and make a real difference in patient experiences every day.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 27228 - 27228 £ per year.
Location: Edinburgh
Salary: From £27,228 per year
Hours: Full‑time
About Us
YourGP is a prestigious private GP practice in Edinburgh, based on Dundas Street. We offer a wide range of services, including but not limited to GP consultations, occupational health, sexual health, aesthetic treatments, childhood vaccinations and travel health. Our approach is one that focuses on treating each patient with the highest possible level of clinical care and at the same time providing a friendly and reassuring experience.
About the Role
We’re looking for a professional and personable Clinic Liaison Officer to join our team and become the face of the clinic. This is a varied role where you’ll be the first point of contact for patients and clients, ensuring a smooth, welcoming experience while supporting the day‑to‑day running of a busy medical practice. You’ll work closely with clinical staff and management to keep everything running efficiently behind the scenes. Some weekend working will be required.
What You’ll Be Doing
- Welcoming patients and providing a high standard of customer service at reception, by phone, and via email
- Handling requests from corporate clients and processing bookings and paperwork in a timely and efficient manner
- Assist with general housekeeping and ensuring patients are provided with tea, coffee or water in a timely manner
- Managing appointments, enquiries, and patient requests
- Supporting clinicians by preparing and sending reports and referrals
- Coordinating medical and occupational health bookings
- Handling payments, invoices, and basic financial admin
- Scan documentation and manage paperwork efficiently and in line with YourGP policies and GDPR
- Keeping reception and clinic areas organised, stocked, and presentable
- Monitor stock levels of office/general supplies and place orders as required
- Supporting the wider team with general administrative tasks as needed
What We’re Looking For
- Experience in a customer‑facing or administrative role
- Strong communication and organisational skills
- Confident using a variety of computer systems/applications (e.g. MS Office, booking systems)
- High attention to detail and ability to work to deadlines
- A calm, professional approach and ability to handle sensitive information
- A team player who can also work independently
Experience in a healthcare or medical setting is a bonus, but not essential.
What You’ll Get
- Free private GP appointments
- Annual health assessment
- Free bus travel
- A supportive, team‑focused working environment
- Opportunities to develop your skills in a growing healthcare setting
Why Join Us?
This is a great opportunity to join a well‑established private medical practice where you’ll play a key role in delivering an excellent patient experience. No two days are the same, and you’ll be part of a team that genuinely values professionalism, efficiency, and care. If you feel you have the ability and the drive to succeed at an innovative and forward‑thinking company then we’re interested in hearing from you.
How to Apply
To apply for this position please send an email to recruitment@your.gp, with your CV and cover letter.
Clinic Liaison Officer employer: YourGP
YourGP is an esteemed private GP practice located in the heart of Edinburgh, offering a supportive and team-oriented work environment where employees are valued for their contributions. With benefits such as free private GP appointments, annual health assessments, and opportunities for professional development, we prioritise employee well-being and growth. Join us to be part of a dynamic team dedicated to delivering exceptional patient care in a friendly and efficient setting.
StudySmarter Expert Advice🤫
We think this is how you could land Clinic Liaison Officer
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like YourGP.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at YourGP.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like YourGP, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clinic Liaison Officer
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at YourGP.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at YourGP.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to YourGP. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at YourGP. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at YourGP
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research YourGP’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
