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- Tasks: Support customers with installation, training, and troubleshooting of Yourgene Health products.
- Company: Yourgene Health is a global leader in laboratory services, headquartered in Manchester, UK.
- Benefits: Enjoy a competitive salary, benefits package, and social initiatives for community well-being.
- Why this job: Join a dynamic team making a real impact in healthcare with innovative testing solutions.
- Qualifications: Previous technical support experience and proficiency in lab equipment are essential.
- Other info: Flexible working hours and opportunities for hands-on training at customer sites.
The predicted salary is between 36000 - 60000 £ per year.
The Technical Support Specialist will play a key role in the support of customers using Yourgene Health Products. The Technical Support Specialist will assist with the installation and training of customers for our IONA test and workflow. The training of users will be primarily at the training facility in Manchester and potentially at the customers' laboratory.
- Provide product support through troubleshooting and fault investigation for Yourgene Health laboratory workflows.
- Provide product support via email, telephone and customer visits.
- Ensure customer complaints and enquiries are dealt with in a timely and professional manner.
- Provide customer training at the Manchester training facility and at the customer site.
- Carry out performance qualification testing on the equipment used for Yourgene Health laboratory workflows.
- General lab maintenance and upkeep.
- Working to regulatory and quality requirements.
Previous experience as a technical support specialist or similar role is required. Proficiency in operating manual or automated lab equipment (including the use of pipettes or robotic liquid handling systems) is essential. Good IT skills, including Microsoft Office suite, are necessary. A willingness to work flexible working hours is also expected.
Technical Support Specialist - Laboratory Testing (Permanent) employer: Yourgene Health
Contact Detail:
Yourgene Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - Laboratory Testing (Permanent)
✨Tip Number 1
Familiarise yourself with Yourgene Health's products and services, especially the IONA test and laboratory workflows. Understanding the technical aspects will not only boost your confidence but also help you engage more effectively during interviews.
✨Tip Number 2
Network with current or former employees of Yourgene Health on platforms like LinkedIn. They can provide valuable insights into the company culture and the specific skills that are highly valued in the Technical Support Specialist role.
✨Tip Number 3
Prepare to discuss your experience with troubleshooting and fault investigation in laboratory settings. Be ready to share specific examples of how you've resolved technical issues in the past, as this will demonstrate your problem-solving abilities.
✨Tip Number 4
Show your willingness to adapt by highlighting any experience you have with flexible working hours or training others. This aligns well with the role's requirements and shows that you're a team player who can meet the demands of the job.
We think you need these skills to ace Technical Support Specialist - Laboratory Testing (Permanent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Technical Support Specialist or in similar roles. Emphasise your proficiency with laboratory equipment and any previous customer support experience.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your experience with troubleshooting and training, and express your enthusiasm for working with Yourgene Health products.
Showcase Your IT Skills: Since good IT skills are essential for this role, include specific examples of your experience with Microsoft Office and any other relevant software. This will demonstrate your capability to handle the technical aspects of the job.
Highlight Flexibility: Mention your willingness to work flexible hours in your application. This is important for the role, so make sure to convey your adaptability and readiness to meet the needs of the customers.
How to prepare for a job interview at Yourgene Health
✨Know Your Products
Familiarise yourself with Yourgene Health's products, especially the IONA test and laboratory workflows. Understanding the technical aspects will help you answer questions confidently and demonstrate your expertise.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with manual and automated lab equipment. Highlight any specific tools or systems you've used, as this will show your capability to handle the technical demands of the role.
✨Emphasise Customer Support Experience
Since the role involves providing support to customers, share examples of how you've successfully resolved customer issues in the past. This will illustrate your problem-solving skills and commitment to customer satisfaction.
✨Demonstrate Flexibility and Team Spirit
Mention your willingness to work flexible hours and collaborate with team members. Yourgene values a sense of community, so showing that you're a team player can set you apart from other candidates.
