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- Tasks: Support customers with installation, training, and troubleshooting of Yourgene Health products.
- Company: Yourgene Health is a global leader in laboratory services, headquartered in Manchester, UK.
- Benefits: Enjoy a competitive salary, benefits package, and community initiatives for well-being.
- Why this job: Join a dynamic team making a real impact in healthcare and enjoy a supportive work culture.
- Qualifications: Previous experience in technical support and proficiency with lab equipment are essential.
- Other info: Flexible working hours and opportunities for hands-on training at customer sites.
The predicted salary is between 36000 - 60000 £ per year.
Reports to: Field Applications Manager EMEA
Contract Type: Full-time, Permanent
Salary & Benefits: Competitive Salary + Benefits Package
Yourgene also has a global laboratory service network equipped to be a full life-cycle partner for clinical, research and pharmaceutical organisations to support partners at the preclinical, clinical, and post market stage to develop, manufacture, obtain regulatory approval and commercialise new products and services. In addition, Yourgene offers NIPT and high throughput Covid testing service.
Yourgene Health is headquartered in Manchester, UK with facilities in Taipei, Singapore, the US and Canada.
The Technical Support Specialist will play a key role in the support of customers using Yourgene Health Products. The Technical Support Specialist will assist with the installation and training of customers for our IONA test and workflow. The training of users will be primarily at the training facility in Manchester and potentially at the customers' laboratory.
- Provide product support through troubleshooting and fault investigation for Yourgene Health laboratory workflows.
- Provide product support via email, telephone and customer visits.
- Ensure customer complaints and enquiries are dealt with in a timely and professional manner.
- Provide customer training at the Manchester training facility and at the customer site.
- Carry out performance qualification testing on the equipment used for Yourgene Health laboratory workflows.
- General lab maintenance and upkeep.
- Working to regulatory and quality requirements.
Previous experience as a technical support specialist or similar role.
Proficiency in operating manual or automated lab equipment (including the use of pipettes or robotic liquid handling systems).
Good IT skills, including Microsoft Office suite.
Willingness to work flexible working hours.
Technical Support Specialist - Laboratory Testing employer: Yourgene Health
Contact Detail:
Yourgene Health Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - Laboratory Testing
✨Tip Number 1
Familiarise yourself with Yourgene Health's products and services, especially the IONA test and laboratory workflows. Understanding the technical aspects and applications of these products will help you engage more effectively during interviews.
✨Tip Number 2
Highlight any previous experience you have in technical support or laboratory environments. Be prepared to discuss specific scenarios where you've successfully resolved customer issues or provided training, as this will demonstrate your capability for the role.
✨Tip Number 3
Showcase your IT skills, particularly with Microsoft Office and any lab equipment you've used. Being able to articulate your proficiency in these areas can set you apart from other candidates.
✨Tip Number 4
Be ready to discuss your flexibility regarding working hours and your willingness to travel for customer training. This shows your commitment to providing excellent support and adapting to the needs of the role.
We think you need these skills to ace Technical Support Specialist - Laboratory Testing
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Technical Support Specialist or in similar roles. Emphasise your proficiency with lab equipment and any previous customer support experience.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the responsibilities mentioned in the job description. Mention your experience with troubleshooting and training, and express your enthusiasm for working with Yourgene Health products.
Showcase Your IT Skills: Since good IT skills are essential for this role, include specific examples of your experience with Microsoft Office and any other relevant software. This will demonstrate your capability to handle the technical aspects of the job.
Highlight Flexibility: Mention your willingness to work flexible hours in your application. This is important for the role, so make sure to convey your adaptability and readiness to meet the needs of the customers.
How to prepare for a job interview at Yourgene Health
✨Know Your Products
Familiarise yourself with Yourgene Health's products, especially the IONA test and laboratory workflows. Understanding the technical aspects and benefits of these products will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Technical Skills
Be prepared to discuss your experience with manual and automated lab equipment. Highlight any specific tools or systems you've worked with, such as pipettes or robotic liquid handling systems, to show that you have the practical skills needed for the job.
✨Emphasise Customer Support Experience
Since the role involves providing support via email, phone, and in-person visits, share examples from your past experiences where you successfully resolved customer issues. This will illustrate your ability to handle complaints professionally and efficiently.
✨Demonstrate Flexibility and Team Spirit
Mention your willingness to work flexible hours and your ability to collaborate with others. Yourgene values a sense of community, so showing that you're a team player who can adapt to different situations will make you a strong candidate.
