At a Glance
- Tasks: Engage with customers, manage orders, and resolve complaints in a dynamic team environment.
- Company: Yourgene Health is a leader in genomic medicine, advancing diagnostic science globally.
- Benefits: Enjoy a competitive salary, benefits package, and a vibrant workplace culture.
- Other info: This is a 13-month fixed-term role based at our Manchester HQ, starting in August.
- Why this job: Join a fast-paced, innovative team dedicated to improving customer experiences in healthcare.
- Qualifications: Customer service experience and strong communication skills are essential; a passion for learning is a plus.
The predicted salary is between 28800 - 43200 £ per year.
Job title: Customer Care Specialist
Reports to: Customer Care Manager
Location: Based onsite at our HQ located on Manchester Science Park
Contract Type: Full-time, 13-months fixed term contract to start in August
Salary & Benefits: Competitive Salary + Benefits Package
About Yourgene Health:
Yourgene Health is a leading integrated technologies and services business, enabling the delivery of genomic medicine. The group works in partnership with global leaders in DNA technology to advance diagnostic science.
Yourgene primarily develops, manufactures, and commercialises simple and accurate molecular diagnostic solutions, for reproductive health, precision medicine and infectious diseases. The Group\'s flagship in vitro diagnostic products include non -invasive prenatal tests (NIPT) for Down\'s Syndrome and other genetic disorders, Cystic Fibrosis screening tests, invasive rapid aneuploidy tests and DPYD genotyping.
Yourgene has a range of innovative DNA sample preparation platforms, powered by Ranger® Technology, the Yourgene LightBench® and Yourgene QS250, ideal for cell free DNA applications in NIPT and oncology including liquid biopsy.
Yourgene also has a global laboratory service network equipped to be a full life-cycle partner for clinical, research and pharmaceutical organisations to support partners at the preclinical, clinical, and post market stage to develop, manufacture, obtain regulatory approval and commercialise new products and services. In addition, Yourgene offers and NIPT and high throughput Covid testing service.
Yourgene Health is headquartered in Manchester, UK with facilities in Taipei, Singapore, the US and Canada.
Our Culture:
Yourgene is a growing, vibrant and exciting place to work, we are looking for committed driven individuals to be part of our next growth journey. Our culture is described by our employee\'s as collegiate, friendly, professional, innovative, open and fast paced. We have nay social and wellbeing initiatives run by our Social Huddle that keep our sense of community alive during challenging times that the pandemic has thrown our way. At Yourgene we focus on putting values led programmes in place to ensure that we can attract, retain and develop our people. We want our people to have a career with Yourgene and we ensure that they are recognised and rewarded for their achievements and commitment, everyone plays a critical role in our growth journey.
Description of role:
We are hiring for a Customer Care Specialist to join our customer care team on a 13-months fixed term contract to start in August. This role is based onsite at the UK head office of Yourgene Health (YGH) in Manchester within a diverse Customer Care Team. YGH is an international molecular diagnostics group which develops and commercialises genetic products and services. The group works in partnership with global leaders in DNA technology to advance diagnostic science. To support our strategic growth plans and our goal of delivering a continuously improving Customer journey we are looking for the right individual to contribute to our organisation. You will work in a team of currently 5 individuals who look after internal and external customers across our global operations to ensure that the service standards and expectations of our customers are met.
Key areas of responsibility:
- Daily interaction with customers in the assigned territory responding to all incoming enquiries, orders and complaints in a timely fashion and with accuracy.
- Build strong relationships with external and internal stakeholders, optimising touchpoints and identifying opportunities to improve the customer experience.
- Track the full order cycle from processing of orders to shipment and invoicing and communicate with Sales, Operations and Logistics teams to overcome any obstacles.
- Own complaints relevant to your customer base and push for quick and thorough resolutions
- Participate in weekly fulfilment meetings; providing brief weekly reports on orders placed, issues faced and proposals to resolve.
- Maintain accuracy of data such as pricing and contact details in our NetSuite database.
- Undertake any such additional duties that are commensurate with the level of this post.
This job description is not intended to be an exhaustive list but to indicate the main responsibilities of the post. It will be reviewed periodically to incorporate changes and developments in the YGH business. Any changes will be discussed in full and agreement being reached with the post holder as to how their role will develop and grow to suit the needs of a fast-changing business.
Qualifications, Skills and Abilities:
Essential:
- Demonstrable experience of supporting customers in a customer service role.
- Ability to cope with the demands of a fast-paced technology-based business.
- Must be willing to learn new aspects of the role and have a pro-active approach to source and share information.
- Must be a strong verbal and written communicator with an ability to build strong relationships across geographies and cultures and work collaboratively.
- Excellent organisational skills and an ability to work to tight and moving timelines.
- A sense of enthusiasm, integrity, a can-do attitude, and a willingness to succeed.
Beneficial:
- Existing knowledge of Clinical Diagnostics environment, genetics or molecular biology (incl. techniques such as NGS and PCR) and the importance of relevant international regulations.
- Knowledge of how to use systems SAGE or NetSuite.
Closing Date:
Sunday 20th July 2025
Equal opportunities:
Yourgene Health and the Novacyt Group of companies provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.
Notice to Agency and Search Firm Representatives:
Yourgene Health and the Novacyt Group of companies is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Yourgene Health and Novacyt Group employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Yourgene Health and the Novacyt Group of companies. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Customer Care Professional in Bolton employer: Yourgene Health
Yourgene Health is an exceptional employer located at the vibrant Manchester Science Park, offering a dynamic and supportive work environment for Customer Care Professionals. With a strong focus on employee growth and well-being, the company fosters a collegiate culture that values innovation and collaboration, ensuring that every team member is recognised and rewarded for their contributions. Employees benefit from competitive salaries, a comprehensive benefits package, and opportunities to engage in meaningful work that advances genomic medicine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Professional in Bolton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yourgene Health. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yourgene Health before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Professional in Bolton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yourgene Health:Your cover letter is your chance to shine! Tell us why you want to work at Yourgene Health specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yourgene Health!
How to prepare for a job interview at Yourgene Health
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
