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- Tasks: Lead technical integrations and provide top-notch support for users in the EdTech space.
- Company: Join a rapidly growing EdTech company making a global impact.
- Benefits: Up to £40,000 salary, fully remote work, and monthly team-building days.
- Why this job: Make a meaningful impact in education while working with innovative technology.
- Qualifications: 3+ years in technical integrations and strong SSO knowledge required.
- Other info: Friendly team culture with opportunities for professional growth.
The predicted salary is between 24000 - 40000 £ per year.
Salary: Up to £40,000
Location: Fully remote (UK-based)
Monthly Team Day: One day per month in the Telford area
Hours: 12pm–8pm, Mon–Fri (to support North American clients)
Are you a technically-minded support professional with a passion for helping users get the most out of their software experience? We are hiring an Integration & Support Engineer to join a rapidly growing EdTech business making a global impact in the digital learning space.
You will play a vital role in the implementation and integration of learning technology platforms, working directly with new and existing customers to ensure smooth onboarding and robust technical support. This is a great opportunity for someone who thrives in a remote-first team and enjoys both structured problem-solving and customer engagement.
What You’ll Be Doing:
- Leading technical integrations for new customer onboarding
- Managing and troubleshooting API and SSO integrations (SAML, Shibboleth, OAuth, LTI)
- Acting as a go-to technical escalation point for complex support queries (Level 3)
- Supporting the wider Customer Success and Support teams with data insights and resolution strategies
- Liaising with internal stakeholders to deliver tailored integration solutions
- Documenting processes and feeding into product improvement conversations
What We’re Looking For:
- Experience with technical integrations in a SaaS or EdTech environment (3+ years)
- Strong understanding of SSO technologies (Shibboleth, SAML, Active Directory)
- API familiarity and a logical, methodical troubleshooting mindset
- Confident communicator who can translate technical issues for a range of stakeholders
- Comfortable working UK afternoon/evening hours to support US-based users
Bonus points if you have:
- Knowledge of VLEs/LMSs such as Canvas, Moodle, Blackboard, etc.
- Experience with tools like Freshdesk or ChurnZero
- Light programming or scripting knowledge (e.g. JavaScript or C#)
What’s on Offer:
- Up to £40,000 salary
- Fully remote working (UK only)
- One day per month in-office (Telford area) for team building
- A friendly, supportive team that genuinely enjoys working together
- An opportunity to make a meaningful impact in the education sector
Integration Engineer & Support Engineer in London employer: YourCode
Contact Detail:
YourCode Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Integration Engineer & Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the EdTech space and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical skills. Make sure you can confidently discuss API integrations and SSO technologies, as these are key to the Integration & Support Engineer role. Practice explaining complex concepts in simple terms!
✨Tip Number 3
Don’t just apply anywhere—focus on companies that align with your values and interests, like us at StudySmarter! Check out our website for openings and tailor your approach to show how you can contribute to our mission in EdTech.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the conversation to remind them why you’re the right fit for the team.
We think you need these skills to ace Integration Engineer & Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with technical integrations and SSO technologies. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about EdTech and how you can help our users get the most out of their software experience. Keep it engaging and personal!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled complex support queries or technical challenges in the past. We love seeing a logical, methodical approach to troubleshooting!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our remote team!
How to prepare for a job interview at YourCode
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of SSO technologies like Shibboleth and SAML, as well as API integrations. Being able to discuss these topics confidently will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experience where you've successfully resolved complex technical issues. This will demonstrate your logical and methodical approach to troubleshooting, which is crucial for this role.
✨Communicate Clearly
Practice explaining technical concepts in simple terms. You’ll need to liaise with various stakeholders, so being able to translate tech jargon into layman's terms will set you apart from other candidates.
✨Engage with the Company Culture
Research StudySmarter's mission and values, especially in the EdTech space. Showing genuine enthusiasm for making a meaningful impact in education will resonate well during your interview and highlight your alignment with the company's goals.