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For Companies At a Glance
- Tasks: Provide on-site and remote IT support, ensuring smooth operations for clients.
- Company: Leading managed IT services provider with a focus on professional growth.
- Benefits: Up to £40,000 salary, travel opportunities, and comprehensive benefits.
- Why this job: Join a dynamic team and make a real impact in diverse client environments.
- Qualifications: Experience in technical support, strong troubleshooting skills, and a full UK driving licence.
- Other info: Enjoy varied work environments and excellent career development opportunities.
The predicted salary is between 36000 - 48000 £ per year.
Field Services Engineer – Managed IT Services
Location: Leeds (Field-Based, with travel across client sites)
Salary: Up to £40,000 DOE + Benefits
Type: Full-Time | Permanent
About the Role
Our client, a leading managed IT services provider, is looking for a skilled Field Services Engineer to join their growing Professional Services team. This is a hands-on role delivering high-quality, on-site technical support across a variety of client environments. You’ll be responsible for installing, maintaining, and troubleshooting IT infrastructure and systems — ensuring smooth operations, minimal downtime, and excellent service delivery. If you’re an adaptable IT professional who enjoys variety, autonomy, and face-to-face client interaction, this could be a great fit.
Key Responsibilities
- Provide on-site and remote support for desktops, servers, networking equipment, and cloud environments.
- Carry out hardware and software installations, upgrades, and configurations to meet client needs.
- Diagnose and resolve technical incidents and service requests escalated from the service desk.
- Maintain accurate records of service activities, assets, and technical documentation.
- Work closely with internal teams and service managers to ensure SLAs and customer expectations are met.
- Conduct regular system health checks and preventative maintenance.
- Support the onboarding of new clients and assist in infrastructure transition projects.
- Act as a trusted technical liaison between clients and internal stakeholders, providing insights for service improvement.
Skills & Experience
- Proven experience in a Field Engineer or Technical Support role within an MSP or managed services environment.
- Strong knowledge of Windows (and ideally some Linux) operating systems, networking fundamentals, and cloud platforms such as Microsoft 365 and Azure.
- Familiarity with ITSM tools (e.g., ConnectWise, ServiceNow, or similar).
- Excellent troubleshooting skills across hardware, software, and network infrastructure.
- Confident communicator with strong customer service skills.
- Self-motivated, organised, and capable of managing multiple client engagements.
- Full UK driving licence and willingness to travel regularly.
Desirable Qualifications
- Certifications such as CompTIA A+ / Network+, Microsoft Certified Professional (MCP), or Cisco CCNA.
- Experience using remote monitoring and management (RMM) tools.
- Awareness of cybersecurity best practices and compliance frameworks (ISO 27001, Cyber Essentials, etc.).
Additional Details
- Field-based role requiring regular travel to client sites.
- Occasional out-of-hours work may be required for project deployments or urgent issues.
- Exposure to varied working environments, from corporate offices to industrial sites.
If you’re a technically capable and customer-focused engineer looking to work with a progressive managed services business, we’d love to hear from you. Apply now or get in touch to discuss this opportunity in more detail.
Technical Field Services Engineer in Leeds employer: YourCode
Contact Detail:
YourCode Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Field Services Engineer in Leeds
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even local tech fairs. Chatting with people in the field can lead to job opportunities that aren’t even advertised yet.
✨Tip Number 2
Show off your skills! Consider creating a portfolio or a personal website showcasing your projects and achievements. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios. Role-play with a friend or use online resources to get comfortable discussing your experience and problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Technical Field Services Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in field engineering and technical support. Use keywords from the job description to show we’re on the same page about what you bring to the table.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Share specific examples of how you've tackled challenges in previous roles, especially those that align with the responsibilities listed in the job description.
Show Off Your Skills: Don’t just list your skills—demonstrate them! Mention any relevant certifications or tools you’ve used, like ITSM tools or cloud platforms, to prove you’re the right fit for our team.
Apply Through Our Website: We want to make it easy for you! Apply directly through our website to ensure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining us!
How to prepare for a job interview at YourCode
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows, Linux, and cloud platforms like Microsoft 365 and Azure. Be ready to discuss specific troubleshooting scenarios you've encountered in the past, as this will show your hands-on experience.
✨Showcase Your Customer Service Skills
Since this role involves face-to-face client interaction, prepare examples of how you've successfully handled customer queries or issues. Highlight your communication skills and how you ensure clients feel valued and understood.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM tools like ConnectWise or ServiceNow, be sure to mention it. If not, do a bit of research on these tools and be prepared to discuss how they can improve service delivery and incident management.
✨Demonstrate Your Adaptability
This role requires working in varied environments, so think of examples that showcase your adaptability. Whether it's adjusting to different client needs or managing multiple engagements, showing that you're flexible will set you apart.