At a Glance
- Tasks: Lead and develop service teams, ensuring exceptional customer service and operational improvements.
- Company: Ambitious tech services business with a focus on growth and innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for career progression.
- Other info: Supportive leadership team and high visibility across the organisation.
- Why this job: Make a real impact by improving service delivery and building strong customer relationships.
- Qualifications: Experience in service delivery management and strong leadership skills.
The predicted salary is between 45000 - 55000 £ per year.
A growing and ambitious technology services business is looking to appoint a Service Delivery Manager to help lead and develop its service operations function. This is a highly visible role, responsible for overseeing both Service Desk and Professional Services teams, ensuring customers receive an exceptional service while driving operational improvements across the business. You'll work closely with senior leadership to improve service delivery processes, develop high-performing teams, strengthen customer relationships, and support the continued growth of the organisation. This is an excellent opportunity for someone who enjoys balancing people leadership, customer engagement, service performance, and operational improvement.
What You'll Be Doing
- Leading and developing Service Desk and Professional Services teams
- Driving service performance, customer satisfaction, and operational excellence
- Acting as a senior escalation point for key customer issues
- Building strong relationships with customers and internal stakeholders
- Monitoring and improving service KPIs, SLAs, and reporting
- Supporting resource planning, utilisation, and service efficiency
- Identifying opportunities for process improvement and automation
- Working closely with leadership to help shape the future service delivery function
- Supporting continuous improvement initiatives across systems, workflows, and customer experience
What We're Looking For
- Previous experience in a Service Delivery Manager, Service Manager, or Operational Management role
- Strong leadership and team development skills
- Experience within an MSP, IT Services, Technology, or Managed Services environment
- Strong understanding of Service Desk operations and service management principles
- Excellent stakeholder and customer relationship management skills
- Commercial awareness and ability to balance customer outcomes with business objectives
- A proactive approach to problem solving and continuous improvement
Why Join?
- Growing business with ambitious plans
- Opportunity to influence and improve service delivery operations
- High visibility across the organisation
- Supportive leadership team
- Hybrid working environment
- Genuine opportunity for progression as the business continues to scale
Service Delivery Manager in Leeds employer: YourCode
Join a leading international EdTech company that values innovation and employee growth, offering a fully remote working environment across the UK. With an attractive salary package and uncapped commission potential, you'll have the opportunity to make a significant impact in the higher education sector while collaborating with a dedicated team. The company fosters a culture of consultative selling and relationship building, ensuring you can thrive in your role as an Account Executive and advance your career in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech services industry, especially those who work in service delivery. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching the company and its service delivery processes. Show them you’re not just another candidate; you’re genuinely interested in how they operate and how you can contribute to their success.
✨Tip Number 3
Practice your leadership stories! Be ready to share examples of how you've developed teams and improved service performance. This is your chance to shine and show that you can balance people leadership with operational excellence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Service Delivery Manager in Leeds
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Service Delivery Manager role. Highlight your leadership experience and any relevant achievements in service delivery or operational management.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've driven service performance and improved customer satisfaction in previous positions.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention instances where you’ve proactively solved problems or improved processes. We love candidates who can think on their feet and drive continuous improvement!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our growing team!
How to prepare for a job interview at YourCode
✨Know Your Stuff
Make sure you understand the key responsibilities of a Service Delivery Manager. Brush up on service management principles, KPIs, and SLAs. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've led teams in the past. Think about specific situations where you improved service delivery or resolved customer issues. This will demonstrate your ability to lead and develop high-performing teams.
✨Build Rapport with Interviewers
Remember, this role is all about relationships. Practice engaging with your interviewers as if they were your stakeholders. Ask insightful questions about their service delivery challenges and share your thoughts on potential improvements.
✨Be Proactive About Problem Solving
Come prepared with examples of how you've identified opportunities for process improvement in previous roles. Discuss any automation initiatives you've implemented and how they benefited the organisation. This will highlight your proactive approach to continuous improvement.
