Integration Engineer & Support Engineer

🚀 Integration & Support Engineer | EdTech | Remote UK | £40,000

🔧Salary: Up to £40,000

🏡Location: Fully remote (UK-based)

📍Monthly Team Day: One day per month in the Telford area

🕒Hours: 12pm–8pm, Mon–Fri (to support North American clients)

Are you a technically-minded support professional with a passion for helping users get the most out of their software experience? We’re hiring an Integration & Support Engineer to join a rapidly growing EdTech business making a global impact in the digital learning space.

You’ll play a vital role in the implementation and integration of learning technology platforms, working directly with new and existing customers to ensure smooth onboarding and robust technical support. This is a great opportunity for someone who thrives in a remote-first team and enjoys both structured problem-solving and customer engagement.

🔍 What You’ll Be Doing

• Leading technical integrations for new customer onboarding
• Managing and troubleshooting API and SSO integrations (SAML, Shibboleth, OAuth, LTI)
• Acting as a go-to technical escalation point for complex support queries (Level 3)
• Supporting the wider Customer Success and Support teams with data insights and resolution strategies
• Liaising with internal stakeholders to deliver tailored integration solutions
• Documenting processes and feeding into product improvement conversations

🧠 What We’re Looking For

• Experience with technical integrations in a SaaS or EdTech environment (3+ years)
• Strong understanding of SSO technologies (Shibboleth, SAML, Active Directory)
• API familiarity and a logical, methodical troubleshooting mindset
• Confident communicator who can translate technical issues for a range of stakeholders
• Comfortable working UK afternoon/evening hours to support US-based users

Bonus points if you have:

• Knowledge of VLEs/LMSs such as Canvas, Moodle, Blackboard, etc.
• Experience with tools like Freshdesk or ChurnZero
• Light programming or scripting knowledge (e.g. JavaScript or C#)

💡 What’s on Offer

• Up to £40,000 salary
• Fully remote working (UK only)
• One day per month in-office (Telford area) for team building
• A friendly, supportive team that genuinely enjoys working together
• An opportunity to make a meaningful impact in the education sector