At a Glance
- Tasks: Be the first point of contact for IT support and troubleshoot technical issues.
- Company: Join a growing IT team in a supportive and collaborative environment.
- Benefits: Ongoing training, clear career progression, and exposure to diverse technologies.
- Other info: Bonus points for German language skills and IT certifications.
- Why this job: Perfect for problem-solvers eager to kickstart their IT career.
- Qualifications: Experience in customer-facing IT roles and strong communication skills.
The predicted salary is between 27000 - 33000 £ per year.
Location: Wakefield | Full-time | Hybrid/On-site
The Opportunity
We’re hiring a Support Analyst to join a growing IT team where you’ll be the first point of contact for technical support. This is a brilliant opportunity for someone early in their IT career who enjoys problem-solving, helping people, and building technical expertise in a supportive environment.
If you’re someone who thrives on resolving issues, learning new technologies, and delivering great user experiences — this role is for you.
What You’ll Be Doing
- Act as the first line of support for IT queries via phone, email, and ticketing systems
- Troubleshoot hardware, software, and user issues
- Escalate complex problems to 2nd/3rd line teams
- Maintain accurate ticket logs, updates, and documentation
- Monitor and follow up on open tickets
- Contribute to knowledge base documentation
- Deliver excellent customer service across all interactions
What You’ll Bring
- Experience in a service desk or customer-facing IT role
- Solid understanding of:
- Windows OS
- Microsoft Office
- Basic troubleshooting principles
- Strong problem-solving mindset
- Clear communication skills (technical → non-technical users)
- High attention to detail
Bonus points for:
- Basic SQL knowledge
- IT certifications (CompTIA, ITIL, Microsoft)
- German language skills are highly desirable
Why Apply?
- Supportive and collaborative team environment
- Ongoing training and development opportunities
- Exposure to a wide range of technologies
- Clear career progression pathways in IT
Apply now
If you're ready to take the next step in your IT career, apply today or reach out to the YourCode team for more details.
Support Engineer employer: YourCode Recruitment
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