At a Glance
- Tasks: Lead and develop service teams while driving customer satisfaction and operational excellence.
- Company: Ambitious tech services business with a focus on growth and innovation.
- Benefits: Competitive salary, hybrid working, and opportunities for career progression.
- Other info: Join a supportive team in a dynamic environment with high visibility across the organisation.
- Why this job: Make a real impact by improving service delivery and building strong customer relationships.
- Qualifications: Experience in service delivery management and strong leadership skills.
The predicted salary is between 56059 - 68517 £ per year.
A growing and ambitious technology services business is looking to appoint a Service Delivery Manager to help lead and develop its service operations function. This is a highly visible role, responsible for overseeing both Service Desk and Professional Services teams, ensuring customers receive an exceptional service while driving operational improvements across the business.
You'll work closely with senior leadership to improve service delivery processes, develop high-performing teams, strengthen customer relationships, and support the continued growth of the organisation. This is an excellent opportunity for someone who enjoys balancing people leadership, customer engagement, service performance, and operational improvement.
What You'll Be Doing:- Leading and developing Service Desk and Professional Services teams
- Driving service performance, customer satisfaction, and operational excellence
- Acting as a senior escalation point for key customer issues
- Building strong relationships with customers and internal stakeholders
- Monitoring and improving service KPIs, SLAs, and reporting
- Supporting resource planning, utilisation, and service efficiency
- Identifying opportunities for process improvement and automation
- Working closely with leadership to help shape the future service delivery function
- Supporting continuous improvement initiatives across systems, workflows, and customer experience
- Previous experience in a Service Delivery Manager, Service Manager, or Operational Management role
- Strong leadership and team development skills
- Experience within an MSP, IT Services, Technology, or Managed Services environment
- Strong understanding of Service Desk operations and service management principles
- Excellent stakeholder and customer relationship management skills
- Commercial awareness and ability to balance customer outcomes with business objectives
- A proactive approach to problem solving and continuous improvement
- Growing business with ambitious plans
- Opportunity to influence and improve service delivery operations
- High visibility across the organisation
- Supportive leadership team
- Hybrid working environment
- Genuine opportunity for progression as the business continues to scale
Service Delivery Manager in Leeds employer: YourCode Recruitment
Join a dynamic and ambitious technology services business in Leeds, where you will play a pivotal role as a Service Delivery Manager. With a supportive leadership team and a hybrid working environment, you'll have the opportunity to influence service delivery operations while enjoying competitive benefits and genuine career progression as the company scales. This is an excellent employer for those seeking meaningful work in a collaborative culture that values operational excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Leeds
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at YourCode Recruitment!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like YourCode Recruitment or be willing to refer you for that Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from YourCode Recruitment who’s on the lookout for their next Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at YourCode Recruitment!
We think you need these skills to ace Service Delivery Manager in Leeds
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at YourCode Recruitment. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at YourCode Recruitment
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at YourCode Recruitment. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
